We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

dominorodgers's avatar
dominorodgers
New member | Level 2
5 years ago

Remove from Team and revert back to Personal Dropbox

I have had a personal Dropbox for years which I use to do all my work, store photos, share files with clients and colleagues etc... I had a new client wanting to share files via Dropbox and without...
Security
Team member
  • Rich's avatar
    Rich
    5 years ago
    dominorodgers wrote:

    While I can see that it says on my Personal files that I am the only member, assuming the client can't see the files ...

    They can't see your files normally, but if they're on a Business Advanced or Enterprise plan, then the team admin has the capability to sign in as you and would be able access your files.

     

    Is there a way for me to remove myself from the Team?

    No. You need the team admin to convert your account back to an individual account. It's important that they don't simply remove you from the team. Doing so would delete your account and your files. They need to convert you back to an individual account.

     

    And if so will that simply go back to my normal plan?

    If you were on a paid plan before joining the team, then you would have received a prorated refund for any time remaining on your account. When your account is converted back, it will be a Basic account, and you'll need to resubscribe if you were previously on a paid plan.

Eclipze's avatar
Eclipze
Helpful | Level 5

I have the same issue.

 

I am literally gobsmacked that the admin of the dropbox account can sign in as me and access my personal files.

 

This is a major security issue.  I accepted an invite for one client, which has now taken over my Dropbox account for ALL my clients.

 

Submitted a ticket.

lailao's avatar
lailao
New member | Level 2
5 years ago

Hi, How did this shakedown for you once you submitted your ticket? 

 

I am having the same situation and have been ignored by dropbox for a week- no one has replied to me. Further the bitch ass admin of the team wont give me privilides to access support features to resolve this horrendous security issue ( suport features being chat or telephone support)...so my hands are tied behind my back. This is a literal **bleep**ing nightmare. I smell a lawuit coming....

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!