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corenottm's avatar
corenottm
Explorer | Level 4
2 years ago
Solved

Request to complete Dropbox setup

Hello, on 31/10/2023 I received  a message from Dropbox<no-rep[ly@em-s.dropbox.com entitled "Attn: we recommend completing your Dropbox setup ASAP".   I already have a Dropbox account and do not ...
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  • Nancy's avatar
    Nancy
    2 years ago

    Hi corenottm! Thanks for posting on the forum. 

     

    The domain of the sender seems to be a legit Dropbox one. 

     

    Is there any chance the email was sent to another email address, that’s linked to a relatively new Dropbox account? 

     

    If not, then you can just ignore the message, and you don’t need to take any actions on your end. 

     

    Let me know if you receive more of those, though.

pauldavidmena's avatar
pauldavidmena
New member | Level 2
2 years ago

I've had a Dropbox account for years, so I was very surprised to get an email suggesting that I needed to complete my setup. Unlike some of the other messages in this forum, my email didn't include a "Get Started" button, but rather a "Continue" button. A screenshot is attached. Mousing over the Continue button reveals a URL starting with https://links.dropbox.com, but I haven't clicked on it.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey pauldavidmena, thanks for using Dropbox and welcome to our Community!
 

May I ask if you've ensured that the email is coming from one of the official Dropbox domains?

 

If it's indeed coming from an official Dropbox domain, it might have been sent by accident in which case you'd be safe to ignore. 

 

In any case, please keep us posted!

  • pauldavidmena's avatar
    pauldavidmena
    New member | Level 2
    2 years ago

    The "From" address is "no-reply@em-s.dropbox.com," which seem legit. I've verified that my account is intact, so I'll just ignore the email for now. Thanks!

     

    Paul

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Let us know if anything else comes up, Paul.

       

      Cheers! 

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