We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

DM L's avatar
DM L
New member | Level 2
10 months ago

Setup [allegedly] Required

Hello Everyone -

I have been getting emails allegedly from DB, advising things like:
- finish your login
- you have storage space available
- enclosed: your download is waiting
- your Dropbox account features
and several others. One time, I even changed my PW because I was growing suspicious of some of the emails. I didn't recall ever getting so much email from DB - I joined DB I think in 2014.

 

Today, I got an email advising that some sort of setup is required. The email was from   no-reply @ em-s.dropbox  . com, which according to a thread dated 01-14-2023, is legitimate. But we all know that email addresses can be faked.

 

What is it that needs setting up? Is it really required? Is the email real?

 

Thanks in advance for any information or help

  • Hi DM L, thanks for bringing this to our attention.

     

    That is an official domain used for emails from Dropbox, and we sent out these emails you mentioned.

     

    Most likely this email was sent in error to your account.

     

    If you have any further queries, feel free to message back.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi DM L, thanks for bringing this to our attention.

     

    That is an official domain used for emails from Dropbox, and we sent out these emails you mentioned.

     

    Most likely this email was sent in error to your account.

     

    If you have any further queries, feel free to message back.

    • DM L's avatar
      DM L
      New member | Level 2

      Thank you Jay.  Good to know the emails are legitimate, even if I received that last one I mentioned, in error.

       

      I appreciate the quick reply and your time.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!