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TheLegend's avatar
TheLegend
New member | Level 2
6 months ago

Shared folder viewed in users personal folder, not in the root folder

I'm admin of our Dropbox account. I have a folder in the root called Accounting When I invite a new user access to this folder and they navigate to it on the their desktop it is in their personal...
Desktop
Permissions
Sync
Team member
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi TheLegend, thanks for bringing this to our attention.

 

Was the user invited to the folder itself, or the Accounting folder?

 

This will help me to assist further!

  • TheLegend's avatar
    TheLegend
    New member | Level 2
    6 months ago

    The Accounting folder from the admin console. 

    I clicked the Share to Dropbox and entered the users name and the User got an invite 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Thanks for the info, as this is related to account specific information, I'd recommend contacting the support team directly for them to assist further. 

    • nada_dbx's avatar
      nada_dbx
      Icon for Dropbox Product Manager rankDropbox Product Manager
      6 months ago

      Hi one follow up question - is the user a member of your Dropbox team?

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