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nasroht's avatar
nasroht
New member | Level 2
2 years ago

To link your computer I enter a security code received on my phone - the button just spins

Decided to install the dropbox application on my M2 MacBook. Company account was added, 2FA and SMS it worked. 

 

However when I try to add my personal account, I choose google as login, then I receive an sms and enter the code. The window just sits there when I send the code. I can log on to dropbox website, so it should be working with regards to the code and google SSO. 

Account Access
Dropbox Basic
  • nasroht's avatar
    nasroht
    2 years ago

    As a workaround I removed 2FA on the website, changed my email from google to my personal apple address. Logged in using AppleID and enabled 2FA again (and made a note of the new backup codes, always wise).

  • nasroht's avatar
    nasroht
    New member | Level 2
    2 years ago

    As a workaround I removed 2FA on the website, changed my email from google to my personal apple address. Logged in using AppleID and enabled 2FA again (and made a note of the new backup codes, always wise).

    • JackM9's avatar
      JackM9
      New member | Level 2
      2 years ago

      I have never received a security code on my phone!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey JackM9, could you elaborate a tad on the issue you're facing so that we can assist further? 

         

        Thanks!

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