Forum Discussion

New member | Level 2

8 months ago

two-step verification

I can’t get on my Dropbox account says will send me two-step verification code but I don’t receive an email.

New member | Level 2

I have tried both still with no luck

Dropbox Staff

8 months ago

Hey Zee_3, welcome to our Community!

If I'm not mistaken, I feel like you're talking about our 6-digit-security code, and not our 2FA, since you can't receive the latter via email.

I'd be happy to send you an email, in order for us to have a closer look into this. Would that be okay?

Let me know!

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!