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Information regarding your Dropbox Sign (formerly HelloSign).
I got this email today. Is this legitimate? From No-reply@em-s.dropbox.com May 5,2024 Information regarding your Dropbox Sign (formerly HelloSign) Hello, We’re reaching out because on April 24th, we became aware of unauthorized access to the Dropbox Sign (formerly HelloSign) production environment. Upon further investigation, we discovered that a threat actor had accessed Dropbox Sign customer information. You are receiving this message because your information was in the data the third party accessed. What happened We can confirm that Dropbox Sign customer information such as emails, usernames, phone numbers, hashed passwords, multi-factor authentication, and general account settings were obtained. Based on our investigation, there is no evidence of unauthorized access to the contents of customers’ accounts (i.e. their documents or agreements), or their payment information. What we’re doing When we became aware of this issue, we launched an investigation with industry-leading forensic investigators to understand what happened and mitigate risks to our users. In response, our security team reset users’ passwords, logged users out of any devices they had connected to Dropbox Sign. What you can do Passwords and multi-factor authentication: We’ve expired your password and logged you out of any devices you had connected to Dropbox Sign to further protect your account. The next time you log in to your Sign account, you’ll be sent an email to reset your password. Customers who use an authenticator app for multi-factor authentication should reset it as soon as possible. Please delete your existing entry and then reset it. If you use SMS you do not need to take any action. If you reused your Dropbox Sign password on any other services, we strongly recommend that you change your password on those accounts and utilize multi-factor authentication when available. Instructions on how to do this for your Dropbox Sign account can be found here. At Dropbox, our number one value is to be worthy of trust. We hold ourselves to a high standard when protecting our customers and their content. We didn’t live up to that standard here, and we’re deeply sorry for the impact it caused our customers. We are grateful for your partnership, and we’re here to help all of those who were impacted by this incident. For more information on this incident, how to contact us, and updates see here. - The Dropbox team
My templates and history of signed documents have disappeared after resetting Sign password
After resetting the password as recommended after the Dropbox Sign security incident. All the account data has disappeared, including the contracted plan and my payment method. It looks like a newly created account.
One of our users tries to log into the Dropbox Sign website, but nothing happens
I am the Systems Administrator for a medium size company. We use Dropbox to share documents with clients we are consulting with. One of our employees is trying to sign into Dropbox Sign, but each time she does, nothing happens. She types in her credentials and clicks the sign in button, but nothing happens. I know her account is good, because she can sign into the main Dropbox website with no issues. She can also click the forgot password option, go through the steps to reset her password, it will then automatically log her in. The problem arises again if she closes the site for more than an hour. It asks her to sign in again, then fails to do anything when she clicks the sing in button. We have tried using another bowser, incognito mode, and clearing cache and cookie, but it does not change a thing. Other employees from the same company are not having this problem.
No access to old dropbox account. Last used probably 2 years ago..
I have tried to access today my old dropbox (looking for a copy of some old messages from over 10 years ago). Account was set up around 2008-2009 and I accessed this it last time approx 2 years ago. I do have my login and password and I am sure they are correct. Account seems still active but attempting to login I get message "We sent a code to xxx@xxx.xxx.xxx and any devices you’ve linked to this account. Enter the code to continue." I do NOT have access to this email address. Email server is not active anymore and domain name of that email server expired while ago. Last time I logged in to this dropbox account (approx 2 years ago), it just let me in with login and password without asking for email codes or anything. From memory there was not much stuff left on that account anyway.. But it would be handy to re-gain access anyway. Any ideas at all? I may still have some old harddrive with windows installation or old mobile phone knocking about that had dropbox installed and were likely logged into this account... would that work? or is it wasting time and would ask me for e-mail code too upon trying to connect? regards Sebastian
I cannot reach my acc pls help!
I remember the password and e-mail of my account, but I cannot access the additional verification code required after logging in because I cannot log in to my e-mail address. The address I use in the account belongs to my university e-mail, but I cannot access my e-mail because I left the university. For this reason, I can neither log in to the account nor make any changes. There are some files in this account that are very important to me. Therefore, it is of great importance for me to access this account. I would be grateful if anyone who has experienced a similar situation or if dropbox help can contact me directly.
"You cannot invite EmailName because they have an existing team Sign account" when invited to team
Hi! I have a Dropbox account. I want to be invited to a business account, but when invited, it gives the following message. "You cannot invite EmailName because they have an existing team Sign account" This is while the account type is Dropbox Basic and does not have a team sign Thank you
