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Forum Discussion
Vault exposed my file!
I was editing a file in my Vault in File Explorer. Somehow I got a conflict.
Next day I found a folder had been created outside Vault
"DropBox\Vault (view-only conflicts 2023-05-20)\..."
with a copy of my file which was inside Vault!
So my secret Vault file was open for all to read!
This could happen to any of my files.
I need a better secure folder which is synced between Windows and Android.
Any ideas?
- Nancy
Dropbox Staff
Hi Hedake, I’m sorry to hear about your experience.
Can you please check out these steps and let me know if things go back to normal after that?
- Go to dropbox.com/vault in a web browser.
- You should be then asked for your PIN and the Vault should re-appear as per normal.
Let me know how it goes!
Recently Vault automatically closed whilst I was editing a file in Vault.
Unable to save the file inside my Vault, Dropbox exposed my secret file by saving it without encryption outside my Vault.
Which left my password hints file open for everyone to read.
What is the structure here?
- if all files in Vault are read-only, tell us we may not edit them
- if any files in Vault may not be read-only
- they might be edited from Vault
- which may sometimes close, resulting in
- the edited file being saved outside Vault and exposed << here I object >>
- or could be an external editor sees the file as read-only and will not save unless Dropbox Vault reports user has signed in
- something else
- but please don't close the Vault to expose a Vault file being edited from Vault
Don't know if this helps.
Richard
