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New member | Level 1

9 years ago

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Dropbox caduco mi contraseña, y la cuenta de correo que tengo registrada ya no la tengo activa

Dropbox caduco mi contraseña, y la cuenta de correo que tengo registrada ya no la tengo activa.

No puedo cambiar contraseña ya que me manda un mensaje a una cuenta de correo que ya no existe, y no puedo cambiar el correo por que me pide primero que actualice mi contraseña.

Como soluciono esto??

Bruna_
9 years ago
Hola Oscar,

¡Gracias por utilizar nuestro foro!

En este caso por motivos de seguridad y privacidad, debes comunicarte con nuestro soporte vía email, para que podamos investigar y ayudarte a solucionar el inconveniente.

¡Espero que esto sea de utilidad y que pronto te comuniques con nosotros!

Saludos,
Bruna

8 Replies

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Yaqui Andres R.
New member | Level 1
9 years ago
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estoy en la misma situación y no se qué hacer
Christian P.20
New member | Level 1
9 years ago
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Exactamente lo mismo me pasa... Alguno tuvo ya manera de solucionarlo ?
Bruna_
Dropbox Staff
9 years ago
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Hola Oscar,

¡Gracias por utilizar nuestro foro!

En este caso por motivos de seguridad y privacidad, debes comunicarte con nuestro soporte vía email, para que podamos investigar y ayudarte a solucionar el inconveniente.

¡Espero que esto sea de utilidad y que pronto te comuniques con nosotros!

Saludos,
Bruna
- pilar3
  New member | Level 2
  7 years ago
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  Hola,
  Estoy en la misma situacion. Qué debo hacer?.
  gracias
  Bruna_ escribió:
  Hola Oscar,
  
  ¡Gracias por utilizar nuestro foro!
  
  En este caso por motivos de seguridad y privacidad, debes comunicarte con nuestro soporte vía email, para que podamos investigar y ayudarte a solucionar el inconveniente.
  
  ¡Espero que esto sea de utilidad y que pronto te comuniques con nosotros!
  
  Saludos,
  Bruna
- freddyoscar
  New member | Level 2
  6 years ago
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  buenas tardes en mi cuenta de [información personal eliminada] no logro recuperar nada les ruego si pueden ayudarme
  - Federico
    Dropbox Staff
    6 years ago
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    Hola freddyoscar ,
    
    ¿Quieres decir que no consigues ver tus archivos en tu cuenta de Dropbox?
    
    Si tus archivos se han eliminado podrás recuperarlos desde la página de eventos o desde la página de eliminados.
    
    Ten en cuenta que la cantidad de tiempo que Dropbox almacena las versiones anteriores de tus archivos depende del plan que tengas:
    
    Basic (cuenta gratuita): 30 días.
    
    Plus: 30 días.
    
    Professional: 120 días.
    
    Business (Standard, Advanced, Enterprise o Education): 120 días.
    
    Si no consigues recuperar tus archivos con la información que te he facilitado, te recomiendo contactar con el equipo de asistencia de Dropbox para que puedan investigarlo.
    
    Si tienes más preguntas, no dudes en escribirme.
p_herrera_s
New member | Level 2
7 years ago
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Mi nombre es Patricia. Mi cuenta de yahoo fue cerrada y quisiera recuperar smi archivos que estaban con esa cuenta de Dropbox. Por favor, ¿me pueden dar el e-mail?
- Eduardo
  Dropbox Staff
  7 years ago
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  Hola
  
  Bienvenida a la comunidad de Dropbox.
  
  En Dropbox, la seguridad de tus datos es nuestra mayor prioridad. Usamos tu dirección de correo electrónico para verificar la propiedad de una cuenta de Dropbox.
  
  Si no puedes acceder a la dirección de correo electrónico que usas para tu cuenta de Dropbox, no podemos verificar la propiedad de la cuenta.
  
  Sin embargo, hay tres formas posibles de recuperar el acceso a tus archivos:
  
  - Es posible que tu proveedor de servicios de correo electrónico disponga de un método para recuperar tu cuenta de correo electrónico. Te recomiendo que consultes los recursos de ayuda de tu proveedor de servicios de correo electrónico para determinar si es posible.
  
  - Si Dropbox caducó tu contraseña por motivos de seguridad, el equipo de soporte de Dropbox puede ayudarte.
  
  - Es posible que tus archivos estén disponibles en un dispositivo vinculado con tu cuenta de Dropbox.
  
  “Contraseñas caducadas”
  
  Ocasionalmente, hacemos caducar las contraseñas como medida de seguridad proactiva para proteger las cuentas. En este caso, podemos ayudarte a actualizar tu contraseña.
  
  Si Dropbox hizo caducar tu contraseña, verás el mensaje de error que se muestra en este artículo del Centro de ayuda.
  
  Intenta iniciar sesión en www.dropbox.com para verificar si recibes este mensaje de error. Comunícate conmigo si se muestra este mensaje de error.
  
  “Busca tus archivos”
  
  Si no puedes restaurar tu contraseña ni obtener acceso a tu cuenta de correo electrónico, es posible que puedas acceder a tus archivos si iniciaste sesión en Dropbox en otro dispositivo. Puede ser tu teléfono o tablet, o incluso la computadora de un amigo. Si iniciaste sesión en alguno de esos dispositivos, puedes transferir tus archivos a una computadora o a una nueva cuenta de Dropbox.
  
  Nota: No uses una computadora pública para seguir estas instrucciones. Si lo haces, tus archivos se descargarán en una computadora pública y podría vulnerarse la seguridad de tus archivos.
  
  En tu teléfono inteligente: Puedes usar el proceso de instalación remota para transferir tus archivos a una nueva cuenta de Dropbox si se cumplen las condiciones siguientes:
  
  - Iniciaste sesión en Dropbox en tu teléfono inteligente.
  
  - Tienes acceso a una computadora.
  
  Sigue estos pasos para instalar Dropbox de forma remota en tu computadora y recuperar el acceso a tus archivos:
  
  Abre la aplicación de Dropbox en tu teléfono inteligente.
  
  Presiona la pestaña "Configuración".
  
  Presiona "Vincular una computadora".
  
  Sigue las instrucciones que se indican en este flujo.
  
  Después de escanear el código QR, se descargará la aplicación de Dropbox para escritorio, y todos los archivos de tu cuenta de Dropbox estarán disponibles en esta computadora. Se iniciará sesión automáticamente en tu cuenta de Dropbox en tu computadora.
  
  Para transferir los archivos a una nueva cuenta de Dropbox, desvincula y vuelve a vincular la aplicación de Dropbox para escritorio con una nueva cuenta:
  
  a. En dropbox.com, elige la opción para crear una nueva cuenta.
  
  b. Desvincula la cuenta de Dropbox anterior y vuelve a vincular la nueva cuenta a través de los pasos que se indican en este artículo del Centro de ayuda.
  
  En tu computadora: Si iniciaste sesión en la aplicación de Dropbox de tu computadora, los archivos deben estar disponibles localmente en el explorador de archivos.
  
  Haz clic en el logotipo de Dropbox en la barra de menús o en la bandeja del sistema.
  
  Haz clic en el icono de carpeta.
  
  Debe abrirse la carpeta de Dropbox local. Desde allí, puedes copiar los archivos a otra carpeta.
  
  Para transferir los archivos a una nueva cuenta de Dropbox, desvincula y vuelve a vincular la aplicación de Dropbox para escritorio con una nueva cuenta:
  
  a. En dropbox.com, elige la opción para crear una nueva cuenta.
  
  b. Desvincula la cuenta de Dropbox anterior y vuelve a vincular la nueva cuenta a través de los pasos que se indican en este artículo del Centro de ayuda.
  
  Espero que esta información te sea de utilidad.

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Dropbox caduco mi contraseña, y la cuenta de correo que tengo registrada ya no la tengo activa.

No puedo cambiar contraseña ya que me manda un mensaje a una cuenta de correo que ya no existe, y no puedo cambiar el correo por que me pide primero que actualice mi contraseña.

Como soluciono esto??

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Dropbox caduco mi contraseña, y la cuenta de correo que tengo registrada ya no la tengo activa.

No puedo cambiar contraseña ya que me manda un mensaje a una cuenta de correo que ya no existe, y no puedo cambiar el correo por que me pide primero que actualice mi contraseña.

Como soluciono esto??

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estoy en la misma situación y no se qué hacer

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estoy en la misma situación y no se qué hacer

Exactamente lo mismo me pasa... Alguno tuvo ya manera de solucionarlo ?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"73","kudosSumWeight":2,"repliesCount":0,"postTime":"2016-09-27T00:48:53.000-07:00","lastPublishTime":"2016-09-27T00:48:53.000-07:00","metrics":{"__typename":"MessageMetrics","views":16161},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:188215/message:188217","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"78","rawBody":"

Exactamente lo mismo me pasa... Alguno tuvo ya manera de solucionarlo ?

Hola,

Estoy en la misma situacion. Qué debo hacer?.

gracias

Bruna_ escribió:
Hola Oscar,

¡Gracias por utilizar nuestro foro!

En este caso por motivos de seguridad y privacidad, debes comunicarte con nuestro soporte vía email, para que podamos investigar y ayudarte a solucionar el inconveniente.

¡Espero que esto sea de utilidad y que pronto te comuniques con nosotros!

Saludos,
Bruna

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Hola,

Estoy en la misma situacion. Qué debo hacer?.

gracias

escribió:
Hola Oscar,

¡Gracias por utilizar nuestro foro!

En este caso por motivos de seguridad y privacidad, debes comunicarte con nuestro soporte vía email, para que podamos investigar y ayudarte a solucionar el inconveniente.

¡Espero que esto sea de utilidad y que pronto te comuniques con nosotros!

Saludos,
Bruna

buenas tardes en mi cuenta de [información personal eliminada] no logro recuperar nada les ruego si pueden ayudarme

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buenas tardes en mi cuenta de [información personal eliminada] no logro recuperar nada les ruego si pueden ayudarme

Hola freddyoscar ,

¿Quieres decir que no consigues ver tus archivos en tu cuenta de Dropbox?

Si tus archivos se han eliminado podrás recuperarlos desde la página de eventos o desde la página de eliminados.

Ten en cuenta que la cantidad de tiempo que Dropbox almacena las versiones anteriores de tus archivos depende del plan que tengas:

Basic (cuenta gratuita): 30 días.
Plus: 30 días.
Professional: 120 días.
Business (Standard, Advanced, Enterprise o Education): 120 días.

Si no consigues recuperar tus archivos con la información que te he facilitado, te recomiendo contactar con el equipo de asistencia de Dropbox para que puedan investigarlo.

Si tienes más preguntas, no dudes en escribirme.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-04-18T11:23:53.023-07:00","lastPublishTime":"2019-04-18T11:23:53.023-07:00","metrics":{"__typename":"MessageMetrics","views":7273},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:188215/message:340232","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"4407","rawBody":"

Hola ,

¿Quieres decir que no consigues ver tus archivos en tu cuenta de Dropbox?

Si tus archivos se han eliminado podrás recuperarlos desde la página de eventos o desde la página de eliminados.

Ten en cuenta que la cantidad de tiempo que Dropbox almacena las versiones anteriores de tus archivos depende del plan que tengas:

Basic (cuenta gratuita): 30 días.
Plus: 30 días.
Professional: 120 días.
Business (Standard, Advanced, Enterprise o Education): 120 días.

Si no consigues recuperar tus archivos con la información que te he facilitado, te recomiendo contactar con el equipo de asistencia de Dropbox para que puedan investigarlo.

Si tienes más preguntas, no dudes en escribirme.

Mi nombre es Patricia. Mi cuenta de yahoo fue cerrada y quisiera recuperar smi archivos que estaban con esa cuenta de Dropbox. Por favor, ¿me pueden dar el e-mail?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"165","kudosSumWeight":0,"postTime":"2019-01-23T05:02:03.151-08:00","lastPublishTime":"2019-01-23T05:02:03.151-08:00","metrics":{"__typename":"MessageMetrics","views":8201},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:188215/message:324757","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDMyNTg5MCwzMjU4OTA","node":{"__ref":"ForumReplyMessage:message:325890"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"170","rawBody":"

Mi nombre es Patricia. Mi cuenta de yahoo fue cerrada y quisiera recuperar smi archivos que estaban con esa cuenta de Dropbox. Por favor, ¿me pueden dar el e-mail?

Hola

Bienvenida a la comunidad de Dropbox.

En Dropbox, la seguridad de tus datos es nuestra mayor prioridad. Usamos tu dirección de correo electrónico para verificar la propiedad de una cuenta de Dropbox.

Si no puedes acceder a la dirección de correo electrónico que usas para tu cuenta de Dropbox, no podemos verificar la propiedad de la cuenta.

Sin embargo, hay tres formas posibles de recuperar el acceso a tus archivos:

- Es posible que tu proveedor de servicios de correo electrónico disponga de un método para recuperar tu cuenta de correo electrónico. Te recomiendo que consultes los recursos de ayuda de tu proveedor de servicios de correo electrónico para determinar si es posible.

- Si Dropbox caducó tu contraseña por motivos de seguridad, el equipo de soporte de Dropbox puede ayudarte.

- Es posible que tus archivos estén disponibles en un dispositivo vinculado con tu cuenta de Dropbox.

“Contraseñas caducadas”

Ocasionalmente, hacemos caducar las contraseñas como medida de seguridad proactiva para proteger las cuentas. En este caso, podemos ayudarte a actualizar tu contraseña.

Si Dropbox hizo caducar tu contraseña, verás el mensaje de error que se muestra en este artículo del Centro de ayuda.

Intenta iniciar sesión en www.dropbox.com para verificar si recibes este mensaje de error. Comunícate conmigo si se muestra este mensaje de error.

“Busca tus archivos”

Si no puedes restaurar tu contraseña ni obtener acceso a tu cuenta de correo electrónico, es posible que puedas acceder a tus archivos si iniciaste sesión en Dropbox en otro dispositivo. Puede ser tu teléfono o tablet, o incluso la computadora de un amigo. Si iniciaste sesión en alguno de esos dispositivos, puedes transferir tus archivos a una computadora o a una nueva cuenta de Dropbox.

Nota: No uses una computadora pública para seguir estas instrucciones. Si lo haces, tus archivos se descargarán en una computadora pública y podría vulnerarse la seguridad de tus archivos.

En tu teléfono inteligente: Puedes usar el proceso de instalación remota para transferir tus archivos a una nueva cuenta de Dropbox si se cumplen las condiciones siguientes:

- Iniciaste sesión en Dropbox en tu teléfono inteligente.

- Tienes acceso a una computadora.

Sigue estos pasos para instalar Dropbox de forma remota en tu computadora y recuperar el acceso a tus archivos:

Abre la aplicación de Dropbox en tu teléfono inteligente.
Presiona la pestaña \"Configuración\".
Presiona \"Vincular una computadora\".
Sigue las instrucciones que se indican en este flujo.
Después de escanear el código QR, se descargará la aplicación de Dropbox para escritorio, y todos los archivos de tu cuenta de Dropbox estarán disponibles en esta computadora. Se iniciará sesión automáticamente en tu cuenta de Dropbox en tu computadora.
Para transferir los archivos a una nueva cuenta de Dropbox, desvincula y vuelve a vincular la aplicación de Dropbox para escritorio con una nueva cuenta:

a. En dropbox.com, elige la opción para crear una nueva cuenta.

b. Desvincula la cuenta de Dropbox anterior y vuelve a vincular la nueva cuenta a través de los pasos que se indican en este artículo del Centro de ayuda.

En tu computadora: Si iniciaste sesión en la aplicación de Dropbox de tu computadora, los archivos deben estar disponibles localmente en el explorador de archivos.

Haz clic en el logotipo de Dropbox en la barra de menús o en la bandeja del sistema.
Haz clic en el icono de carpeta.
Debe abrirse la carpeta de Dropbox local. Desde allí, puedes copiar los archivos a otra carpeta.
Para transferir los archivos a una nueva cuenta de Dropbox, desvincula y vuelve a vincular la aplicación de Dropbox para escritorio con una nueva cuenta:

a. En dropbox.com, elige la opción para crear una nueva cuenta.

b. Desvincula la cuenta de Dropbox anterior y vuelve a vincular la nueva cuenta a través de los pasos que se indican en este artículo del Centro de ayuda.

Espero que esta información te sea de utilidad.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-01-29T06:46:53.224-08:00","lastPublishTime":"2019-01-29T06:46:53.224-08:00","metrics":{"__typename":"MessageMetrics","views":8043},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:188215/message:325890","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"12908","rawBody":"

Hola

Bienvenida a la comunidad de Dropbox.

En Dropbox, la seguridad de tus datos es nuestra mayor prioridad. Usamos tu dirección de correo electrónico para verificar la propiedad de una cuenta de Dropbox.

Si no puedes acceder a la dirección de correo electrónico que usas para tu cuenta de Dropbox, no podemos verificar la propiedad de la cuenta.

Sin embargo, hay tres formas posibles de recuperar el acceso a tus archivos:

- Es posible que tu proveedor de servicios de correo electrónico disponga de un método para recuperar tu cuenta de correo electrónico. Te recomiendo que consultes los recursos de ayuda de tu proveedor de servicios de correo electrónico para determinar si es posible.

- Si Dropbox caducó tu contraseña por motivos de seguridad, el equipo de soporte de Dropbox puede ayudarte.

- Es posible que tus archivos estén disponibles en un dispositivo vinculado con tu cuenta de Dropbox.

“Contraseñas caducadas”

Ocasionalmente, hacemos caducar las contraseñas como medida de seguridad proactiva para proteger las cuentas. En este caso, podemos ayudarte a actualizar tu contraseña.

Si Dropbox hizo caducar tu contraseña, verás el mensaje de error que se muestra en este artículo del Centro de ayuda.

Intenta iniciar sesión en www.dropbox.com para verificar si recibes este mensaje de error. Comunícate conmigo si se muestra este mensaje de error.

“Busca tus archivos”

Nota: No uses una computadora pública para seguir estas instrucciones. Si lo haces, tus archivos se descargarán en una computadora pública y podría vulnerarse la seguridad de tus archivos.

En tu teléfono inteligente: Puedes usar el proceso de instalación remota para transferir tus archivos a una nueva cuenta de Dropbox si se cumplen las condiciones siguientes:

- Iniciaste sesión en Dropbox en tu teléfono inteligente.

- Tienes acceso a una computadora.

Sigue estos pasos para instalar Dropbox de forma remota en tu computadora y recuperar el acceso a tus archivos:

Abre la aplicación de Dropbox en tu teléfono inteligente.
Presiona la pestaña \"Configuración\".
Presiona \"Vincular una computadora\".
Sigue las instrucciones que se indican en este flujo.
Después de escanear el código QR, se descargará la aplicación de Dropbox para escritorio, y todos los archivos de tu cuenta de Dropbox estarán disponibles en esta computadora. Se iniciará sesión automáticamente en tu cuenta de Dropbox en tu computadora.
Para transferir los archivos a una nueva cuenta de Dropbox, desvincula y vuelve a vincular la aplicación de Dropbox para escritorio con una nueva cuenta:

a. En dropbox.com, elige la opción para crear una nueva cuenta.

b. Desvincula la cuenta de Dropbox anterior y vuelve a vincular la nueva cuenta a través de los pasos que se indican en este artículo del Centro de ayuda.

En tu computadora: Si iniciaste sesión en la aplicación de Dropbox de tu computadora, los archivos deben estar disponibles localmente en el explorador de archivos.

Haz clic en el logotipo de Dropbox en la barra de menús o en la bandeja del sistema.
Haz clic en el icono de carpeta.
Debe abrirse la carpeta de Dropbox local. Desde allí, puedes copiar los archivos a otra carpeta.
Para transferir los archivos a una nueva cuenta de Dropbox, desvincula y vuelve a vincular la aplicación de Dropbox para escritorio con una nueva cuenta:

a. En dropbox.com, elige la opción para crear una nueva cuenta.

b. Desvincula la cuenta de Dropbox anterior y vuelve a vincular la nueva cuenta a través de los pasos que se indican en este artículo del Centro de ayuda.

Espero que esta información te sea de utilidad.

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