We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

BeachGuyCasey38's avatar
BeachGuyCasey38
Explorer | Level 4
2 years ago

Files stuck in sync mode

After I upgraded to the beta I have 1 folder and a .dropbox file that seem to be stuck trying to update with a solid blue circle with two white arrows going in a circle beside the files. I'm online w...
Mark's avatar
Mark
Icon for Super User II rankSuper User II

Try dragging the files out of Dropbox temporarily to say the desktop, let Dropbox sync and complete the sync and then replace. It should recognise it has had them recently and just reindex instead of full upload (even if it says its uploading!)

BeachGuyCasey38's avatar
BeachGuyCasey38
Explorer | Level 4
2 years ago

Mark I did what you suggested and it did work, but when I restarted my computer the issue came back. The files in the 1 folder that says it is updating are updating it is just the folder itself that says it is updating. The .dropbox file is also stuck on updating.

About Dropbox Cloud Files for Windows Beta

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!