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yutaogasawara
9 months agoExplorer | Level 3
Can't start app when using RAID0
I uninstalled the existing Dropbox desktop app, installed the beta version from the store, and started it.
The message "Dropbox could not be started." is displayed and startup fails.
The Dropbox folder is located on a RAID array (RAID0) on the D drive, not the C drive.
Paste the contents of the error log below.
bn.BUILD_KEY: Dropbox bn.VERSION: 195.3.4884 bn.constants.WINDOWS_SHELL_EXT_VERSION: 71 bn.is_frozen: True machine_id: d32d56e8-d010-4f69-a91a-ae479bf00573 pid: 2508 cwd: 'C:\\WINDOWS\\system32' real_path='C:\\Windows\\System32' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\yutao\\AppData\\Local\\Dropbox\\instance1' real_path='D:\\WpSystem\\S-1-5-21-919154313-1570555274-1098440997-1001\\AppData\\Local\\Packages\\DropboxInc.Dropbox_xbfy0k16fey96\\LocalCache\\Local\\Dropbox\\instance1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: None not found parent not found sys_executable: 'C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_195.3.4884.0_x64__xbfy0k16fey96\\Dropbox.exe' real_path='D:\\WindowsApps\\DropboxInc.Dropbox_195.3.4884.0_x64__xbfy0k16fey96\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_195.3.4884.0_x64__xbfy0k16fey96\\195.3.4884\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='D:\\WindowsApps\\DropboxInc.Dropbox_195.3.4884.0_x64__xbfy0k16fey96\\195.3.4884\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\yutao\AppData\Local\Temp TEMP: C:\Users\yutao\AppData\Local\Temp tempdir: 'C:\\Users\\yutao\\AppData\\Local\\Temp' real_path='C:\\Users\\yutao\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 8079, in main_startup File "desktop/dropbox/client/main.py", line 2786, in initialize File "desktop/dropbox/client/configuration/local_configuration.py", line 182, in load_config File "desktop/dropbox/client/databases.py", line 322, in load_dropbox_config File "../win32_x86_64_dropbox_virtual_env/python38/Lib/contextlib.py", line 120, in __exit__ File "desktop/dropbox/client/databases.py", line 258, in new_config_file OSError: [WinError 17] ファイルを別のディスク ドライブに移動できません。: 'C:\\Users\\yutao\\AppData\\Local\\Dropbox\\instance1\\tmpss63jo4x' -> 'C:\\Users\\yutao\\AppData\\Local\\Dropbox\\instance1\\config.dbx'
- JayDropbox Staff
Hi yutaogasawara, thanks for posting today.
Have you tried rebooting the device entirely to see if this helps?
Keep me updated with any progress!
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