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yutaogasawara's avatar
yutaogasawara
Explorer | Level 3
9 months ago

Can't start app when using RAID0

I uninstalled the existing Dropbox desktop app, installed the beta version from the store, and started it.
The message "Dropbox could not be started." is displayed and startup fails.
The Dropbox folder is located on a RAID array (RAID0) on the D drive, not the C drive.
Paste the contents of the error log below.

bn.BUILD_KEY: Dropbox
bn.VERSION: 195.3.4884
bn.constants.WINDOWS_SHELL_EXT_VERSION: 71
bn.is_frozen: True
machine_id: d32d56e8-d010-4f69-a91a-ae479bf00573
pid: 2508
cwd: 'C:\\WINDOWS\\system32'
     real_path='C:\\Windows\\System32'
           	mode=0o40777	uid=0	gid=0
     parent	mode=0o40777	uid=0	gid=0
HOME: None
appdata: 'C:\\Users\\yutao\\AppData\\Local\\Dropbox\\instance1'
         real_path='D:\\WpSystem\\S-1-5-21-919154313-1570555274-1098440997-1001\\AppData\\Local\\Packages\\DropboxInc.Dropbox_xbfy0k16fey96\\LocalCache\\Local\\Dropbox\\instance1'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
dropbox_path: None
                    	not found
              parent	not found
sys_executable: 'C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_195.3.4884.0_x64__xbfy0k16fey96\\Dropbox.exe'
                real_path='D:\\WindowsApps\\DropboxInc.Dropbox_195.3.4884.0_x64__xbfy0k16fey96\\Dropbox.exe'
                      	mode=0o100777	uid=0	gid=0
                parent	mode=0o40777	uid=0	gid=0
trace.__file__: 'C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_195.3.4884.0_x64__xbfy0k16fey96\\195.3.4884\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                real_path='D:\\WindowsApps\\DropboxInc.Dropbox_195.3.4884.0_x64__xbfy0k16fey96\\195.3.4884\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                      	not found
                parent	not found
TMP: C:\Users\yutao\AppData\Local\Temp
TEMP: C:\Users\yutao\AppData\Local\Temp
tempdir: 'C:\\Users\\yutao\\AppData\\Local\\Temp'
         real_path='C:\\Users\\yutao\\AppData\\Local\\Temp'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 8079, in main_startup
  File "desktop/dropbox/client/main.py", line 2786, in initialize
  File "desktop/dropbox/client/configuration/local_configuration.py", line 182, in load_config
  File "desktop/dropbox/client/databases.py", line 322, in load_dropbox_config
  File "../win32_x86_64_dropbox_virtual_env/python38/Lib/contextlib.py", line 120, in __exit__
  File "desktop/dropbox/client/databases.py", line 258, in new_config_file
OSError: [WinError 17] ファイルを別のディスク ドライブに移動できません。: 'C:\\Users\\yutao\\AppData\\Local\\Dropbox\\instance1\\tmpss63jo4x' -> 'C:\\Users\\yutao\\AppData\\Local\\Dropbox\\instance1\\config.dbx'  

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi yutaogasawara, thanks for posting today.

     

    Have you tried rebooting the device entirely to see if this helps?

     

    Keep me updated with any progress!

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