You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

yabo's avatar
yabo
Explorer | Level 4
11 months ago

Unable to find/install the app

I was unable to figure out how to get the latest windows app. I followed the steps in the tool to download it but it was only encouraging me to download the chrome extension, which I already have. He...
Desktop
Dropbox Dash
  • DBXjames's avatar
    DBXjames
    10 months ago

    Hi everyone! (yabo jsml Megan Jay)

     

    Thanks for your patience while we looked into this. At this time, we're currently investigating an issue with the installer link redirecting improperly. 

     

    In the meantime, feel free to use one of these direct installer links for Dropbox Dash below (depending on your computer's platform):


    •  (Mac): mac.x86_64
    • ❖ (Windows): win.x86_64
     

    Feel free to reach out to the support team using this link if any further troubleshooting assistance is needed. Thanks again!
     
    James
    Advanced Support | Dropbox Dash

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi jsml, happy Thursday! 

 

If you access this Help Center article & scroll to the bottom where it says "How to use the Dropbox Dash desktop app" or try this link, do you have the option to download the app? 

 

Let me know, and we'll take it from there!

jsml's avatar
jsml
Explorer | Level 4
10 months ago
Megan, thanks for replying. Unfortunately neither of those links are helpful. The first one doesn’t actually say how to get the desktop app. The second one, as I mentioned, only takes me to connecting apps and installing a chrome extension. It does not offer an app after that.
  • DBXjames's avatar
    DBXjames
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi everyone! (yabo jsml Megan Jay)

     

    Thanks for your patience while we looked into this. At this time, we're currently investigating an issue with the installer link redirecting improperly. 

     

    In the meantime, feel free to use one of these direct installer links for Dropbox Dash below (depending on your computer's platform):


    •  (Mac): mac.x86_64
    • ❖ (Windows): win.x86_64
     

    Feel free to reach out to the support team using this link if any further troubleshooting assistance is needed. Thanks again!
     
    James
    Advanced Support | Dropbox Dash

    • jsml's avatar
      jsml
      Explorer | Level 4
      10 months ago

      Thank you! It's actually been an issue for quite some time, I only now got really motivated to post a question about it because I quite like the app! May I suggest that you make those download links publicly and easily available? 

    • Chris_ss's avatar
      Chris_ss
      New member | Level 2
      2 months ago

      Yeah, you'd think Dropbox would make this easy to find:  https://www.dropbox.com/install

      But you'd be wrong. I have an account. Nowhere on my account do I see an option to download the app for my Windows PC.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey Chris_ss -  could you clarify if you're trying to install the Dropbox desktop app or the Dropbox Dash app instead?

About Dropbox Dash

Node avatar for Dropbox Dash

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!