We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

cachaito's avatar
cachaito
Helpful | Level 6
8 months ago

Dropbox on Windows 7 - unable to login at system start

Suddenly Dropbox (since couple of versions - my latest is 195.4.4995) stopped to login automatically on system startup. Greyed out icon is available in system tray but Dropbox cannot login. I need manually close it and run it again to start. I uninstalled it and installed fresh version but the output is the same... Any ideas how I can fix this inconvenience?

Desktop
Error Messages
Get Started
Setting up the apps
Windows
  • cachaito's avatar
    cachaito
    8 months ago

    Hi Again Hannah, I think I've found the culprit. Out of curiosity I've checked Windows Services and I've found that service "debupdatem" was switched to manual mode. When I made it as "delayed automatic mode" Dropbox started to work without issues.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey cachaito, thanks for bringing this to our attention.

     

    When the Dropbox icon is grayed out, what do you see when you just hover over it with your mouse?

     

    Also, just to confirm, can you go to the "general" tab in the Dropbox preferences, to make sure the "Start Dropbox on system startup" option is checked?

     

    Thanks!

    • cachaito's avatar
      cachaito
      Helpful | Level 6
      8 months ago

      Hi Hannah! Thank you for a response. The option "Start Dropbox on system startup" is checked. Let me attach screenshot of unable to login Dropbox app just after system start:

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Thanks for the additional info and the screenshot, cachaito!

         

        Do you perhaps have any security programs, like an antivirus, VPN, firewall, etc. that could be blocking Dropbox from connecting?

  • marcelbrt's avatar
    marcelbrt
    New member | Level 2
    7 months ago

    when my windows 11 laptop is started without internet and the dropbox desktop app is started at startup also without internet then the app does not login afterwards when there is an internet connection.

    it keeps on trying to connect but is does not succeed, the icon stays grey.

    the only way is closing the app and start it again en then it does login without any issues.

     

    version is the latest : 1934.9600

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hi marcelbrt, welcome to our Community! 

       

      It seems you accidentally sent the wrong app version, so I'm not sure if the version of the app is 193.4... or 194.3...

       

      I'm asking because I'd like to clarify if we're referring to the beta version of the app, or the stable one. 

       

      Also, I merged your post under a similar thread, where the OP had the same issue that you mentioned. 

       

      Would you like to have a look at the steps that helped them, and let me know if that does the trick for you? 

       

      I'll be waiting for your reply! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!