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Hey come on Dropbox give us Dropbox Professional users access to Dropbox vault! You're giving it to Dropbox Plus users so why are we excluded?
I guess they are rolling out the feature gradually to all users. It will probably be a matter of time before Professional users get it.
had the same problem today. The price we pay for the professional plan should definitely include the vault.
Seems ridiculous that a feature like that would be added to the less expensive plan. I'm paying $80 a year more than the Plus user only for them to get an added layer of security first? It would be great if Dropbox put more thought into how they roll out products especially when they send me, a Professional plan user, an email touting the new features that I don't get access to because I'm paying too much.
Actually, what would be better would be a feature for Professional users to be able to lock any fold we want to with a PIN number. You know kind of like an upgrade to the Vault that is included in Plus.
Why is Vault only included in one plan?
How odd it all is.
I've been on this expensive tier (or the equivalent of it in the past) for over 11 years now. It seems to me the company has really lost its direction. I was directed here by DB support to 'share my idea' with the team. I'm sorry, but I really didn't think it would be necessary for me to tell this.
It's a terrible shame. I've been fighting the corner for DB my many a year but it feels like they have let their first-mover advantage slip and allowed the competitors to take over. I've been putting off jumping ship but it is becoming ever more inevitable.
There is a conspicuous lack of replies from Dropbox on this subject. If they have a reason, they should post a comment with it. If not they must not care.
Sure is cold out here for us Professional plan users who can't use this great new feature...:cry:
Paying more doesn't get you the feature that is part of the lesser plan won't even be brought to the attention of the team because we haven't gotten enough people to complain?
@soundmanbret
Says it all, really.
My biggest gripe isn't really missing out on the vault - I can get by without it. It's this standard of customer care. The company is too big for its customers now - even the ones that are paying the higher prices.
I reiterate what I mentioned above - why should we have to provide the company with the 'idea' of looking after its customers? And the notion that we are too small to bother with! Farcical!
