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Forum Discussion
Error 500 when trying to access the Dropbox website
Unable to access dropbox website or my files - keep getting this message :
Error (500)
Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home.
The issue seems to have been resolved and the website is accessible once again.
Hannah I am with an organization with a business plan and I am seeing users across North America who are seeing the same error. The error is occurring in Chrome, Firefox, and Safari, and with multiple unrelated Dropbox accounts (eg. work and personal).
The main Dropbox home page will load, but after trying to log in, any following pages are generating the error.Clearing Dropbox cookies and browser cache does not fix the issue.
Same here!
I'm getting the same error, and so are all of my customers. This is not a localized issue.
Same issues on Edge. Two seperate Dropbox accounts across several computers down. Our entire company is at a standstill.
My whole department is only getting the Error (500) page on dropbox when we try to do anything today. Whether it is uploading, logging in, or clicking old share links, all we get is the Error page...
Same for us. Hopefully resolved soon.
I'm having the same problem
Also receiving this error
- Hannah
Dropbox Staff
Hey everyone, thanks for alerting us to this.
Our team is aware of the issue and is currently working on a solution.
You can keep an eye on the Dropbox Status page or this thread for any updates.
Thanks.
My Dropbox account appeared like this just now. I don't exactly know what happened. This just happened all of a sudden right after I connected my Dropbox account to Airtable. Can someone answer me? Thanks!
Yeah... I'm getting the same thing! Weird! I started a chat but I am #46 in the que... so it must be a wide spread issue!
Same. I have tried deleting my cache, using incognito mode, and changing browsers without it getting better
Getting the same. Really need to work on a Tuesday (Monday) after a holiday week dropbox!!!
I keep getting an error 500 when I try to sign in and I really need access to my files because I have a very close deadline.
Someone please get back to me asap with a solution.
This morning, I attempted to login to the Dropbox browser home page. Currently receiving an "Error 500" message. Restarted my computer, attempted multiple browsers (Chrome / Edge), hopped on my cell network, and asked coworkers to try and login, nothing from any of those angles. Anyone else having this issue? Thank you!
I have the same error, it must be something temporary, I hope the technicians start to solve this problem.
Regards
Unable to login in to dropbox.com.
Message says "Error (500) - Something went wrong. Don't worry, your files are still safe...
clearing the cache did NOT work for me. any other suggestions?
