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John C.146
10 years agoNew member | Level 1
Status:
Closed
File Requests: View the email of the user who submitted a file
Regarding the new "File Request" functionality, the person submitted a file is asked for a valid email. How do I, the owner of the file request, view that email address? I can only see the person sub...
jfp1
4 years agoExplorer | Level 3
TL;DR
Right now, Dropbox asks for the e-mail address of people submitting files through the File Request page, but never shares this info with the Dropbox user requesting the file. It is impractical and counterintuitive. Because of this, we have to go back using WeTransfer.
Long version
When someone uploads a file through the Dropbox File Request page, they are asked to submit: A) The file; B) Their name; C) Their e-mail address. Right now, all these fields are mandatory.
Then, the Dropbox user (who requested the file) receives a notification that includes: A) A link to the file; B) The name of the sender. But right now, it’s impossible to retrieve C) The e-mail address of the sender.
Many people use Dropbox File Requests without knowing in advance who will upload the file. It’s not unusual at all. I work at a magazine and we share our File Request link with advertisers, who transfer them to their external agency, who uploads their ads in our folder. We’re on a deadline, and if there’s a problem with a file, it’s super impractical to go back to the advertiser and ask "Hey who uploaded that file? We need to ask for a new version". Their answer is always "What are you talking about? Don’t you know? It was sent directly to you!"
I totally get that for privacy and security reasons, Dropbox needs to be careful with the data submitted by people. But they already agreed to use your service, manually fill a form with their full name and e-mail! And they fully expect this field to be shared with the person requesting the file.
Again, WeTransfer (and other services) already does this. People upload their file, the end user gets a notification with file + name + email. If they ever wish to contact the sender, they just need to reply to the notification e-mail.
Please Dropbox, you can fix this!