You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Admin Console
96 TopicsSee what folders a user belongs to
As an admin, I want to be able to easily see what folders a specific user belongs to. I'd love to be a be able to go to the "Members" page, click on a user, and then see a list of all the folders they have access to. If I need to partially reduce a specific users folder access, I would currently have to click "Share" next to each folder and look through who the members were. And even then, if they belong to a folder I don't, I won't know they are on it. I'd also like to be able to change their permission and uninvite them to those folders from that same view. So, once I've opened the "Members" page, clicked on the user, and am looking at the folders they belong to, I'd want to be able to make edits from there.42KViews64likes75CommentsI would like more tools to analyze my team's file activity on Dropbox
DropBox has evolved within many organizations to take on the role of more than just a sharing and archiving system, to become a fundamental hub integral to many facets of their work. From collaboration, to knowledge distribution, many have leveraged the available client tools, however, the tools available to administrators has not grown along with it. I need data on my data, and sadly the available reports are lacking. For instance, I can see the super-users on our deployment based on physical file storage, but I cannot see what specific files of theirs that are generating the most activity. How am I supposed to justify my license count if there is no means to truly verify the service is worth it, and actively utilized?4.4KViews6likes6CommentsHelp! Dropbox has moved critical team folders inside my personal space
I restarted a mac today and as Dropbox was reopening, got a cryptic message from Dropbox saying 'Do you want to move two files/folders into the Team space?'. Not knowing what It was referring to, I clicked 'no'. -> It's now moved two critical top-level team company folders into my personal space • I tried to simply drag them back, but the root level is locked on OSX finder. • I considered using Terminal to move the folders back, but thought hacking Dropbox in any way (esp at root level) could cause unknown behaviour/data loss, and this is huge amounts of company data which isn't backed up another way (something we're working on). For now, I've quit Dropbox on this machine to stop it syncing. On other machines and on web the company folders remain in the correct place, for now. Q. How to undo whatever it did, on this mac, so I can resume using Dropbox without it doing this operation? TIA - Jon1.3KViews2likes1CommentMy personal account was accidentally merged into a Business Account
I have a personal Dropbox account for my work as a journalist. My business partner created a new Business Account and invited me to join only to access certain files. When I went to accept the system asked to "merge" the accounts and not understanding what that meant, I clicked yes. Then Dropbox notified me that my personal account was closed and they were refunding me my fee. How do I extricate myself from this? I do not want to own the Business Account or have that for my own Dropbox, I only need access to it. How do I restore my Personal account and revive the subscription? The person who created the new business account says it was a mistake, but doesn't know how to fix it and one can't "call" Dropbox, nor is there a way to change accounts. Help!Solved7KViews2likes25CommentsManage external participants access and links
Hello! I could really use better ability to view and manage external access to files and folders. Today it took hours to go through and verify that an external participant did not have access to files and folders. Even if I could search for an external participant's email (or partial email), and then review all the files and folders that had been shared with that person, it would have saved time and assisted me with the task of re-securing our files and folders.2.4KViews2likes5CommentsEmail Notifications - Admin should have ability to toggle on or off by team or individual
Our teams function separately and we don't want team members to receive summary or activity emails. I don't like the precedent it sets for monitoring/comparing hours and changes to files, outside of the Administrative or Managerial capacity. It allows people to ask questions and "check up on" coworkers in a way that we don't like. Why can't I turn of those email summaries and notifications depending upon user role? No one needs to be getting them - if anyone there should be the option for Admin Only. Currently this can only be adjusted on individual accounts and it has already created an issue in the first week.2.1KViews2likes3CommentsCustomisable Admin roles
I'm unsure if it has been suggested or not, but I would like to be able to customise admin roles have just the 3 admin roles, I find is not flexible enough. For example I don't wont to give an user full blown team admin rights but I want some of those team admin rights adding to the user management admin so they can also managed team folders etc. If Dropbox can allow to create and customise admin roles would be great.7.4KViews2likes5CommentsMove files to the new Personal Folder (as Admin)
Following the update to the new Dropbox file system (Changes and updates to your team account - Dropbox Help), users now have their own "Personal Folder". Before this change (and as Dropbox did not have this feature), we had created an Employee Team folder with a subfolder for each employee, and they had sole access to this folder as their personal folder space. When the new file system was rolled out, users lost access to the old personal folder and needed to get access again by making a new selective sync. As the Admin, I would rather move the contents of the old subfolder into the new Personal Folder instead of asking 200+ users to again sync the old folder and cause potential confusion between these two setups. I would like to do this through the Admin console. However, I cannot locate where I can manage a user's Personal Folder or move content into that, from another folder in the team folders.1.1KViews1like2CommentsApr 20 2024 Team Folder / Personal Folder Update is affecting my workflow
RE https://help.dropbox.com/plans/upcoming-business-team-changes#beforechecklist This has created a HUGE NIGHTMARE!!! Have called into support and created several tickets to this but doesn't seem there's any urgency or response from the 'escalation team' 1. As an ADMIN I cannot see or manage ALL of the folders and files in our Dropbox account because of the Team and Personal Folders - So now I can't see what data is being duplicated and increasing our storage. 2. As an ADMIN I cannot move data from a Team Folder. Also cannot COPY data out of a Team Folder, can only move or copy into another Team Folder 3. Paths and mappings have been ruined to our local data and Synology NAS devices using Cloud Sync. - Now this requires us choking our bandwidth for days/weeks so that we can restore our local data.2.8KViews1like8Comments