One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
How do I remove my card information from Dropbox?
I canceled my dropbox plan and now everytime I sign in there's this big red banner at the top telling me my payment has failed. I don't want dropbox to keep trying to charge me $200 every other day. Is there any way to just remove my card information all together and get this error banner to go away?
Why am I still being billed, even though my plan has already been cancelled?
It's frustrating that there appears to be no direct way to reach a human in Dropbox customer service. I'm wondering whether part of their business model is to continue charging for subscriptions past their cancellation dates and hope that the Dropbox user doesn't notice. I have a confirmation email from Dropbox dated July 09, 2024 that my plan was cancelled and would not renew past August 09, 2024, yet I have been charged every month since then. My card expired in January. Other vendors reached out to ask me to update the card info, but Dropbox, somehow, still successfully charges me using that same card for a subscription I no longer have. Multiple attempts to obtain information to reach Dropbox about this directly have been unfruitful, but I have seen multiple discussions initiated by others having similar problems with erroneous billing on Dropbox's part. Do we have to shame Dropbox by airing this fraudulent practice publicly before they do something about it? I am currently due a $140 refund for the erroneous charges and I'm hopeful that somebody at Dropbox will see this and act on it. I have used Dropbox for electronic signatures and have retained my Dropbox Basic service up till this point, but in light of this experience I will likely switch over to DocuSign.
How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?
I have both an Adobe Creative Cloud and a Dropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub. It has only recently renewed but as my work situation has changed I need to cut some costs while I seek new work. I want to keep my subscription but want to take advantage of this offer I'm entitled to. Could someone let me know if they've been able to do this? When I click Redeem Offer it says I already have a Dropbox Plus plan. I've been paying for Adobe for 30 years and Dropbox for 15 years. Many thanks! https://creativecloud.adobe.com/cc/discover/article/creative-cloud-perks?promoid=T32PLP96&mv=other&locale=en-AUI paid for a subscription but I'm still running low on storage.
Had an email stating drop box had been down graded, used the link in email to upgrade (used a different card and verified on mobile app, as there was no capacity to update billing information on my account page, see below what I see under billing page) I have had no email to confirm it was done, my drop box is still saying out of storage but the money has left the bank. Help pleaseAllow us to add more storage to Family plans.
Why can you pay to add storage to all other plans but not the family plan? I've hit the 2tb limit (easy with multiple family members, personal & business files). The other members of the plan already have enough storage on google drive and will switch, so I'm the only one who needs to pay for dropbox. I'll go from paying $204/year > $120/year. I'd happily pay for more storage on the family plan. Am I missing something about why this can't work?
Need to cancel a subscription for an account I can no longer access
Hi, I need to cancel my subscription because I have lost access to the email id associated with my account. I cannot log in because the 6 digit code goes straight to that email. Can someone help me out? I have also tried submitting a ticket to support[at]dropbox.com but it says the ticket wont be answered by staff. I had to make a new account to make this post...
I need help figuring out what accounts are being charged to my Paypal
The company I work for has two paid Dropbox accounts that are being paid through Paypal. We know of one of the two email addresses being paid through Paypal, however management has lost track of the other email address with a paid account and we don't know how to identify or find out what the other email is. So we are blindly paying for a second Dropbox account and don't know how to find out what email is linked to this second paid account. How does one find out which email address(es) are linked to the Dropbox accounts they are paying for through Paypal? Please help?
