Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
My Dropbox account has been deleted due to inactivity. Is it recoverable?
My account was deleted due to inactivity on January 15th, 2025. I received the warning emails but was concerned they were scam emails that were going around related to dropbox. Anyone have success restoring documents/accounts? I understand that after 12 mo activity they are auto deleted, but wondered if anyone has had success regardless. Thanks
How to delete someone from your Dropbox team without deleting their personal Dropbox account?
Hello, I recently granted action to an external person to our business account. By accident, I wanted to kick her out of the general permission, to grant her access only to one folder. When I did that, her whole personal Dropbox account got deleted. Luckily, I could restore it, but now she is a permanent member of our company dropbox. I am wondering what to do when our joint project will end and she won't need to access our documents.
Getting error that my account was disabled due to inactivity when trying to login
When I logged in to my account earlier on the app it worked and later i logged off and tried to log in again and it said 401 unauthorized account was disabled, but when I tried to login to my account on safari it said my account is marked inactive so was my disabled because it was inactive I am panicking right now I didn’t break any guidelines
I wanted to cancel my Business trial and ended up deleting my Dropbox account instead.
No clue what happened, so going to lay everything out here. Have a personal professional DB account, and upgraded to business as a trial, a business with 1 user. This creates two folders, your old personal file and the team folder. I didn't like how personal files are so close to business, i basically have my entire life in DB so wanted more separation and would recreate a business team account with my work email. Go into the business trial and cancel the trial. Which prompts you what would you like to do with the team files. There were no team files, I just created the account 5 min ago. There was only my personal files in a separate folder. So i hit delete permanently. My entire account is gone. It appears it permanently deleted everything and my account now says suspended if I try and login with my original email. I have a support ticket in, but currently freaking out as my entire life is in that Dropbox. I'm very tech savy and felt like that entire process was a disaster. If i have a personal account, and create a team, common sense would be the business and personal are separate files and not together. So once you close the team, you just go back to your personal account. Especially since my personal account was being upsold as "Give this a trial for 30 days"
Not receiving the verification email for my Dropbox account.
I just made a new dropbox account using my university email (not this account). I don't receive the verification email. I have added added no-reply@dropbox.com as a contact but I still don't get the email. I am writing this post from a different account because both the help-bot and this site requires the email to be verified.
I created a new account in the place of my old personal account and the admin can't restore it.
Hello. I run a business, and a client mistakenly added me to a teams account, which i then accepted. Then, with them realizing their mistake of adding me, deleted my account. As such, I have lost my entire account and all files. In talking to this client, they said they could see my account in their deleted accounts history, but did not have an ability to restore it. Is it because I remade this account with the same email? Do I need to delete this account and allow them to restore it? It has been less than 7 days, and I don't believe the account was permanently deleted. Any help on this would be greatly appreciated.
I need to re-create a new Dropbox account with the same email address as the old one.
Hi, An account was accidentally registered two days ago. It needs to be re-registered under the same email today. No files need to be recovered; the account needs to be completely re-created. I cannot wait 29 days unfortunately, I'm hoping to get support to speed this up. I can give details in private message.
Please help me to delete my Dropbox account
I uninstalled dropbox years ago, but I continue to get files saved to dropbox when I want them saved elsewhere. This is causing major problems for my file structure. I was told previously the only way to resolve this is to delete my dropbox account - but I can't find how to do it. Please do it.