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I wanted to cancel my Business trial and ended up deleting my Dropbox account instead.
No clue what happened, so going to lay everything out here. Have a personal professional DB account, and upgraded to business as a trial, a business with 1 user. This creates two folders, your old personal file and the team folder. I didn't like how personal files are so close to business, i basically have my entire life in DB so wanted more separation and would recreate a business team account with my work email. Go into the business trial and cancel the trial. Which prompts you what would you like to do with the team files. There were no team files, I just created the account 5 min ago. There was only my personal files in a separate folder. So i hit delete permanently. My entire account is gone. It appears it permanently deleted everything and my account now says suspended if I try and login with my original email. I have a support ticket in, but currently freaking out as my entire life is in that Dropbox. I'm very tech savy and felt like that entire process was a disaster. If i have a personal account, and create a team, common sense would be the business and personal are separate files and not together. So once you close the team, you just go back to your personal account. Especially since my personal account was being upsold as "Give this a trial for 30 days"
I had linked my Apple ID to a now deleted Dropbox account and I can't use it to create a new one.
Dear Dropbox Support Team, I previously used Dropbox and had linked my account to my Apple ID. However, I deleted that account years ago. Since then, I’ve been unable to create a new account on iOS using “Sign in with Apple” or link my Apple ID to an account with the same email address. Every attempt results in an error message with ERROR 500, even when I try different email addresses or use Apple’s “Hide My Email” feature. It seems my Apple ID is now completely unable to use Dropbox, which is causing significant disruptions to my workflow. I would appreciate any guidance on resolving this issue. Thank you for your support! Best regards, HuaDeity
How can I delete the wrong Dropbox account from logging in?
I accidentally signed in with a different email address and now every time I try to log-in it does it with that email address, on my computer. I'd like to delete this email address/ account - so it will hopefully open with the email address I've always used. (Computer did some massive "upgrade" for outlook and caused all of this.) Help!
I accidentally deleted my Dropbox account while trying to leave the Dropbox team. Can I restore it?
so months ago, about October-ish, I was trying out the team upgrade but then decided to downgrade to a personal account but I accidentally deleted my account and lost my life for and I was wondering if I could recoup my files? I had to re-open dropbox with the same email I signed up with but all of my files were gone, please help
Family member getting 'dropbox full' emails
I upgraded my 2TB plan to a Family plan and added my spouse who had the basic free account on their own. They joined the Family Plan and their email address shows up in my settings as being a member. They continue to get emails saying: Your 2 GB Dropbox Basic account is out of storage. Do they need to "close" their previous account? Ignore the emails and use the Family plan folders? The emails are annoying them and I'd like to get this fixed. Any ideas welcomed. Thank you.
Complaint Regarding Support Ticket #24753768
I am writing to express my deep dissatisfaction with the handling of my recent support request (Ticket Number: 24753768). My experience with your customer service has been exceptionally frustrating, and I feel compelled to bring these issues to your attention in hopes of a prompt and satisfactory resolution. Last week, I contacted your support team concerning my inability to access my account due to an outdated email address. My old email is no longer in use, and I sought assistance on how to recover or delete the associated Dropbox account. During our correspondence, the support representative asked me to answer several security questions. However, before I provided my responses, I was not informed that these security questions were solely intended to suspend the one-time verification code. Moreover, the representative failed to mention that updating or changing the email address associated with my account was not possible before answering the security questions. As a result of this oversight, my account's one-time verification code has been deactivated, leaving my account security in a more compromised state than before our interaction. Since I am still unable to log in to my account, I respectfully request that you re-enable the one-time verification code. Additionally, after the support representative escalated my ticket to another department, I have not received any further communication. This lack of response is highly unprofessional and suggests a disregard for customer concerns. I would also like to address another matter that remains unresolved. In my previous emails, I inquired about your company's inactive account policy. My account has been inactive for over two years, which, according to your policy, should have led to its deletion. I have yet to receive a satisfactory explanation as to why this has not occurred. This entire experience has been exceedingly disappointing. Not only was there a failure to provide essential information upfront, but there also appears to be an attempt to evade responsibility by ignoring my follow-up communications. I expect better from a company of your stature. I urge you to take this complaint seriously and provide a clear and timely response. Specifically, I seek: Re-enable of the one-time verification code so I can regain access to my account. A detailed explanation of why critical information was withheld during my initial support interaction. Clarification regarding your inactive account policy, and why my account was not deleted after exceeding the inactivity threshold. I appreciate your prompt attention to these matters and look forward to a resolution that addresses my concerns fully.
