You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I've paid for my account but it's not showing up
My account was charged for a new month's subscription yesterday. Then this morning, I get an email telling me that my account is full, out of space, no longer syncing. I went to my account and logged in, and it says I need to upgrade, that I'm only a Basic user! But, I am a PLUS user and have been for many years! I'm not going to pay to upgrade my account to a level I'm already at - especially when they just billed me yesterday! The payment was successfully processed, I checked. So, there is no reason for this. NONE of this makes ANY sense to me whatsoever: - My bank account processed the payment for my subscription successfully. - I pay for my subscription through Google Play - which shows me as an active Plus member, with my next payment being due in April. - The email I received was telling me to upgrade to the next level of 3 TB. But, 3 TB is NOT the next level up from Basic - 2 TB is! So, that makes it seem as if I'm already at 2 TB...? - When I logged into my account, it said I was using a little under 6 GB, and that I was full, out of space, no longer syncing - meaning I'm in a Basic account. Since the account is showing me as Basic, I'm unable to contact anyone in Customer Support for help - no phone, no chat, no email. Apparently, that is only for "paid" customers - WHICH I AM!! I need help with this. I need to know if any Dropbox employees monitor these boards and might see this...??? I have MANY important documents saved in my cloud, so I need this working correctly again! Any help would be extremely appreciated. Please. Thank you, LoriGet support for your paid Dropbox account
Obviously, you know that we (the Dropbox Community forum) are always here for you. No I mean it, we’re here 24/7, but of course, there are other ways to get support too. Check out your options below, or ask us a question and we will do our best to direct you to the right spot. Getting support on a Dropbox Basic plan: You’ve seen us talk about the many benefits of Dropbox Basic before but when something isn’t working quite right, you can get help: Right here, the Dropbox Community forums The Help Center The Chatbot Getting support for your paid Dropbox account If you need more support than that, and you are on a paid Dropbox plan,you can also access priority email support. With email support, you can expect an email response from support within 1 business day (Monday–Friday). Users on the Enterprise plan can expect a response from email support within 1 hour, any day of the week. Live chat and phone support are also available during your local business hours, 9:00 am – 5:00 pm. How to receive support in your preferred language Help isn’t help if you can’t understand it - so make sure you can access support in your preferred language, so here’s what you need to know. All Dropbox customers have access to support in English. Depending on your account type and location, support may be available in French, German, Japanese, Portuguese, and Spanish. Sign in and visit dropbox.com/support to see your language options. If your language isn’t listed at dropbox.com/support, you can send an email or start a chat in your preferred language, and you’ll be routed to the appropriate team. And if that doesn’t make it clear, you can check out this table to see how you can best get support, check this out. So, we hope that answered your questions about getting support, but if not, tell us about it in the comments below!
Dropbox harassing me and scaremongering
Dear Dropbox, I am being constantly harassed by you, to encourage me to upgrade. For over 4 years, I get regular emails, saying "You’re almost out of space!" you tell me, and sometimes it is "YourDropboxneeds more space!", or "COURTESY REQUEST: We're contacting you about yourDropboxcapacity!" But recently, your emails have become borderline harassment and scaremongering."Open ASAP: We're reaching out to notify you of your limitedDropboxcapacity!" you said last week. Today it is "Eligibility confirmed: Chris, you'll lose access to your files if you don't act soon!". The email goes on to say: "Even adding just one more file might stop your account from syncing and being able to access them when you need to." Dropbox, your language and pushiness to upgrade is ridiculous. I'm using 10.45 GB of 12.13 GB storage on a free plan.My files are NOT about to stop syncing, and I will NOT suddenly lose access.This is because I stopped using myDropbox as my primary cloud storage provider years ago,after your Plans became too expensive. Perhaps I would consider upgrading my account if the Plan fees and benefits was reasonable, but your marketing and sales emails are so aggressive!! Can somebody please explain the excessive and agressive emails? Chris
