You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I can't link a 4th device to my Dropbox account, even though I pay for Plus.
Hello , after searching and searching , talking to a chat bot that gave stupid similair answers , due to lack of an ordinairy support phone number somewhere on the dropbox site to get in contact , I gonna try on this way , maybe they help me : My subscription isn't correct! I pay for PLUS , I got 2 TB of storage , so far so good , but when I want to connect to my 4th Laptop , It says I got a basic subscription and It can only match 3 devices. I must upgrade to PLUS! My account TAB shows also BASIC. .. . .. . .. I paid for PLUS ! And where the hack can I find my invoices ?? How come ??? Please Help , thanks Ruud [removed per Community Guidelines]
Unable to delete my Dropbox account
Hi, This is Thenmozhi Murthi. I have been experiencing a lot issues with both subscribed and unsubscribed versions of dropbox account. For the past 2 years, I had subscribed version of dropbox and experienced the following issues - multiple accounts were created with all my email accounts (2 icloud, 3 gmail) - files uploaded from my ipad or iphone is saving a copy in the device and bloating the device storage space - upload speed is 1/10th (with wired ethernet) of the actual internet speed - Had reported the storage and bandwidth issue to Dropbox support. Shared many screenshots and videos. But no fruitful response. It was total waste of time. - deleting a dropbox account is a nightmare (esp. with icloud email). Tried to delete my dropbox account before deleting one of my icloud account. But ran into error. Finally, i deleted icloud account which was in trouble. - I gave up on the subscription and no longer have a subscribed version of dropbox. For my privacy reasons, I would like to delete my free version of dropbox but again running into error when i tried to delete my account. Can anyone help me in advising how to delete my account successfully? Thanks Thenmozhi P.S:Had used dropbox in the past. But the service and support were worst in the past 2 years
I'm trying to update my billing info, but I can't do it from the Billing tab.
I wanted to change my credit card payment but cannot get things to work. I have a basic account and have followed all the help items with NO success. When I go to Settings > Billing there is no payment activity, even though we were billed on 9/28. Not exactly easy to give you updated credit card information, which you MIGHT want. And let's not go there about the lack of phone support for us "little guys"....
I only have a Basic account, but I still got charged. How can I contact support?
Hi I've been charged 1 year subscription fee on my c/card. However I only have the free plan so no way to contact dropbox re this payment and what account it is associated with. Anyone know how I contact support to help?Get support for your paid Dropbox account
Obviously, you know that we (the Dropbox Community forum) are always here for you. No I mean it, we’re here 24/7, but of course, there are other ways to get support too. Check out your options below, or ask us a question and we will do our best to direct you to the right spot. Getting support on a Dropbox Basic plan: You’ve seen us talk about the many benefits of Dropbox Basic before but when something isn’t working quite right, you can get help: Right here, the Dropbox Community forums The Help Center The Chatbot Getting support for your paid Dropbox account If you need more support than that, and you are on a paid Dropbox plan,you can also access priority email support. With email support, you can expect an email response from support within 1 business day (Monday–Friday). Users on the Enterprise plan can expect a response from email support within 1 hour, any day of the week. Live chat and phone support are also available during your local business hours, 9:00 am – 5:00 pm. How to receive support in your preferred language Help isn’t help if you can’t understand it - so make sure you can access support in your preferred language, so here’s what you need to know. All Dropbox customers have access to support in English. Depending on your account type and location, support may be available in French, German, Japanese, Portuguese, and Spanish. Sign in and visit dropbox.com/support to see your language options. If your language isn’t listed at dropbox.com/support, you can send an email or start a chat in your preferred language, and you’ll be routed to the appropriate team. And if that doesn’t make it clear, you can check out this table to see how you can best get support, check this out. So, we hope that answered your questions about getting support, but if not, tell us about it in the comments below!
I'm being charged monthly even though I don't have a paid plan.
I have a BASIC plan which I believe is free and yet I've been being charged a monthly fee for a basic plan since 2019. I've tried to delete my account and delete the credit card on file (there is no credit card on file for months now and yet I'm still being charged monthly). This is very frustrating. When I try to "Look up a credit or debit card purchase" after telling the auto chat my issue...I just keep getting error messages that I need to keep re inputing my last four digits and expiration date and the page goes no where. I really want these charges to stop because I'm wasting so much money and it makes it so difficult that dropbox doesn't offer a customer service phone number to talk to an actual person. PLEASE HELP!!!
