You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
How to import your passwords to Dropbox Passwords from other password managers
You might have heard about Dropbox Passwords, (and if you haven’t, you can learn all about it here) but what if you already use a password management tool? We have good news, it’s simple to import your passwords from another tool. Follow the steps below to import your already saved passwords from LastPass, Dashlane, 1Password and other password tools. Import from LastPass Sign into LastPass.com or LastPass browser extension Click Advanced Options on the sidebar Select Export under Manage Your Account Enter your LastPass master password If you’ve signed into LastPass.com on web, you will see your passwords data on a new Tab. Copy the content and save it to a file. You can name it <name>.csv If you’ve signed into the browser extension, you will see a lastpass_export.csv automatically downloaded From your Dropbox Passwords app, click Add button under your avatar, select Import from…, select Passwords Manager and select the csv file from step 4 Delete the file from step 4 for safety reasons Import from Dashlane Launch Dashlane and log in to your account Select File > Export > Unsecured archive (readable) in CSV format Enter your Master Password (if required) Save the file in a safe place From your Dropbox Passwords app, click Add button under your avatar, select Import from…, select Passwords Manager and select the csv file from step 4 Delete the file from step 4 for safety reasons Import from 1Password Open and unlock 1Password. Select the vault you want to export. It’s not possible to export from “All Vaults”, so you’ll need to switch to a specific vault. Choose File > Export > All Items. If you belong to a team account, there may be some vaults where you don’t have the “Export items” permission. Ask your team administrator. Enter your Master Password. Choose a location to save your export to (such as your desktop), choose File format: “Comma Delimited Text (.CSV)” , “All Fields” , “Include Column Labels”, Click “Save” From your Dropbox Passwords app, click Add button under your avatar, select Import from…, select Passwords Manager and select the csv file from step 5 Delete the file from step 5 for safety reasons Import from other Password Managers find the option from other Passwords managers to export items to a CSV From your Dropbox Passwords app, click Add button under your avatar, select Import from…, select Passwords Manager and select the csv file from step 1 Delete the file from step 1 for safety reasons Now that you can transfer your passwords over with just a few clicks, it’s the perfect time to get set up with Dropbox Passwords and leave the dreaded ‘forgot password?’ button in the past.
6-digit code required to login is sent to an email address I no longer have access to
Hello, I can no longer access my Dropbox account since the 6-digit code required to login is being sent to an email address that has been deactivated by my previous organization. I have read several posts in the community forums but so far none of them have been helpful. Is there a way to submit a support ticket or another way to authenticate my identity to recover my account? Here is a summary of my situation: 1) The email address linked to my account is not accessible and cannot be reactivated. 2) I have no devices linked to my account or that are logged into the account. 3) I know my password for my account and have successfully inserted it into the login page. 4) I am only on a Basic plan (free account) Any help is appreciated. Thank you.
Dropbox Passwords app does not send notifications to allow new device
Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I now cannot log back in. I can log into Dropbox, but not Dropbox passwords. Notifications to allow access to Dropbox passwords is not working. No way to log back into my passwords account. Won’t allow me to log into Dropbox passwords via desktop either….so frustrating!!
How do YOU access Dropbox?
Hi Dropbox community - I'm a design researcher here at Dropbox. I'm curious about how you access Dropbox! How do you access Dropbox: the website,the desktop app (for mac/windows), and/or the mobile app (iOS, android)? For those you use, why do you use them? For those you don't, why not? Is there anything you wish you could do on one that you can't today? Why?
Password was hacked
Ok, here is my story - looking for info and/or advice. My Xfinity email account has been hacked several times over the past year. The last time (5 months ago) and yesterday, the hackers were able to use the email account to gain access to my Dropbox account. Last time, I enabled 2-factor security in Dropbox with both a mobile authenticator app and physical security keys. Yesterday, my Dropbox password was hacked and changed... I knew it was happening because I was aware that my email was being hacked and was literally dealing with it as it was happening. I realized that my Dropbox password was changed and I immediately changed it again. I WAS asked for 2-factor verification using the mobile app. I might have been asked for the security key, too - I don't remember exactly as I was dealing with several things at once. Point is that I WAS asked for something 2-factor to authenticate and allow the password change to occur. What I find troubling is that "they" were able to change the password/gain access to my account with 2-factor in place... Isn't that the whole point of having 2-factor? A physical "key" which you must be in possession of in order to make certain changes to the account??? I chatted with Luis in Customer Support - absolutely NO HELP WHATSOEVER - basically stated "no idea how that happened" and said that the problem was probably my computer's security or that I had used public wifi... Public wifi never happened. I pressed him to escalate the case or forward it to a security team (does that even exist??). He asked to move the chat to email - I suspect as a way to get rid of me.. Any info / advice would be appreciated. Thanks for your time.What’s new this spring
I don’t know about you, but I’m absolutely delighted to finally see spring taking it’s hold. If you’re anything like us Irish, this time of year marks a turning point, as the dark winter months are replaced by longer, brighter and warmer days. Flowers start to blossom, bees are buzzing, the birds are singing, and it nearly seems like the whole country’s mood lifts. It’s just a blooming great time of year! We’ve also got a lot to be happy about with Dropbox, too. So, here’s what’s new this spring. Publishing content to social media We’re currently in the process of rolling out a feature that will allow you to publish content straight to social media from your Dropbox account. If you’ve been using Dropbox for your social media content, you’ll know that downloading - and re-uploading - videos and images can take up quite a bit of time so you’ll be delighted to hear that you will no longer need to do this as you can now publish posts on Facebook and Instagram directly from your Dropbox account. We’re also currently working on a function that will allow you to schedule posts directly from your Dropbox account and the ability to publish content to YouTube. You’ll need an Instagram for Business account and a linked Facebook account to be able to use these features. As this is currently being rolled out, this feature is not yet available to everyone. You’ll know if you can do it if you can see the “Publish” button. If you can’t see it, have a look at this thread to find out how to opt-in. Unlimited passwords Having somewhere to track and manage passwords these days is an integral part of life, otherwise you’re left trying to remember an ever growing and ever changing list of random words, not to mention the really hard bit of trying to remember which random word fits for which random account. With Dropbox Passwords, you don’t need to worry about any of that, it will keep all your passwords, logins and card details up to date and fully synced across three devices. It will even autofill your passwords so they are as safe and securer as possible, but that’s not even the best thing about Dropbox Passwords. So, what is the best thing about Dropbox Passwords? Well, that would be the fact that it is completely free and available to all Dropbox Basic account holders. So to boost your password security game and put your mind at ease, get started with Passwords now! Mobile search improvements If you’ve been using the Dropbox mobile app, you’ve probably noticed some improvements to our search functionality recently. If you haven’t, and you’re interested in learning more, here’s a very quick run down of what’s new. To start with, we’ve made the thumbnails that appear in your search results bigger, which makes it easier to identify the things that you’re looking for and means you don’t need to strain your eyes looking at those tiny tiles anymore. We’ve also added a number of new parameters and filters to help you find what you’re looking for quicker. Your search results will now include ‘Modified Dates’ and ‘File Sizes’. We’ve introduced ‘Snippets’ for keyword matches within files and there’s also the ability to filter your search based on ‘File Type’ or ‘Modified Date’ and you can now view search results in order of newest to oldest. You can find out more or leave some feedback on these changes on this thread. And finally We’d also like to give an honorary mention to one other thing that isn’t really Dropbox related but will have a huge impact on our lives over the coming weeks and months. That is, the sun. For those of you who don’t know it, it’s the huge golden ball burning in the sky. We haven’t seen much of it around these parts recently and we’re looking forward to seeing a lot more of it in the near future. We hope you’ll also get to enjoy it and soak up some lovely vitamin-D! Just don’t forget your sunscreen. If there’s something else that you’re happy about now that spring is in the air, or just in general, we’d love to hear from you. So please let us know what you’re grateful for by leaving us a comment below!
