You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Get support for your paid Dropbox account
Obviously, you know that we (the Dropbox Community forum) are always here for you. No I mean it, we’re here 24/7, but of course, there are other ways to get support too. Check out your options below, or ask us a question and we will do our best to direct you to the right spot. Getting support on a Dropbox Basic plan: You’ve seen us talk about the many benefits of Dropbox Basic before but when something isn’t working quite right, you can get help: Right here, the Dropbox Community forums The Help Center The Chatbot Getting support for your paid Dropbox account If you need more support than that, and you are on a paid Dropbox plan,you can also access priority email support. With email support, you can expect an email response from support within 1 business day (Monday–Friday). Users on the Enterprise plan can expect a response from email support within 1 hour, any day of the week. Live chat and phone support are also available during your local business hours, 9:00 am – 5:00 pm. How to receive support in your preferred language Help isn’t help if you can’t understand it - so make sure you can access support in your preferred language, so here’s what you need to know. All Dropbox customers have access to support in English. Depending on your account type and location, support may be available in French, German, Japanese, Portuguese, and Spanish. Sign in and visit dropbox.com/support to see your language options. If your language isn’t listed at dropbox.com/support, you can send an email or start a chat in your preferred language, and you’ll be routed to the appropriate team. And if that doesn’t make it clear, you can check out this table to see how you can best get support, check this out. So, we hope that answered your questions about getting support, but if not, tell us about it in the comments below!
Chat Support is a paid service, but they only provide sales, not support
Dropbox advertises chat support as a paid service for Professional, Plus and Family Manager. This is an advertised service. https://help.dropbox.com/account-settings/customer-support-levels However, if you contact them (https://www.dropbox.com/support) and pursue any kind of basic syncing issue, their "Service" is to try to sell you more product. I have had a professional account for years. I contacted them twice with my problem (Despite having 3T of drive space for my dropbox files, my 1.9T of files won't sync to it). When I asked the first person to stop selling me things and address the problem, they ghosted me. The second person, when asked directly if they can provide anything other than sales "service", they directed me to the email service account. Which is a downgraded service, and not "Chat Support." This is false advertising by dropbox. They should adjust their page to reflect actual practice.
