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Dropbox Sign

113 Topics

DropBox Sign - Signers not receiving emails?
Hello, I uploaded a document on Thursday for some of our signers. I sent the email, but it looks like no one received anything when I asked them during our Monday meeting. I sent email reminders, I duplicated and resent, and uploaded the document again and added the signers again, but nothing has worked. I am not sure what is going on. I had one of our signers add noreply@mail.hellosign.com to see if that might help and it did not. They checked their spam and nothing. On my end it shows pending and the documents were sent, but again, no one has received anything. The only thing that is different is that I included a new signer, but the other four have always received an email asking for their signatures. Does anyone have any idea what the issue might be? Thank you, Marcy
mcnrodriguez
2 years ago Place Integrations
11KViews
0likes
32Comments
HelloSign - Cannot Move to Next Page
I've spent the last hour trying to send a document for signature with Dropbox's HelloSign. I had no problem with the first document. But with my second document, no matter what I do, after filling in all the signatory's information, I am unable to click "Next" to move on to the next page. The "Next" button is greyed out. I cannot find a solution anywhere and I don't want to waste any more time trying to figure it out. I am going to use another service to send my 2-page document for signature. What is the problem??? Why can't I move to the next page?
HollisHoHo
3 years ago Place Integrations
7.2KViews
1like
9Comments
Deleting a Signature Request
How do I delete a signature request that is still pending and no has signed the document? I already deleted the uploaded document but it still shows the signature requests as pending. The ellipsis does not give the choice of Cancel request under the Signature.
tanyamae
2 years ago Place Integrations
5.7KViews
4likes
11Comments
How to use Dropbox Sign in person?
I cant work out how to use dropbox sign in person ? Wanting clients to be able to sign a contract on my tablet. Sounds easy, however the instructions from dropbox are not even close to working. Any help would be appreciated
Solved
DeanGray01
10 months ago Place Integrations
5.2KViews
0likes
8Comments
hellosign failure messages
Hi, I'm trying to use dropbox signatures. I've loaded the document and issues it for signing. Each time someone signs my document, I receive a failure email similar to the one below. I have plenty of space on my dropbox account. Is anyone else getting this issue? I'm concerned about whether my document signing will fail. Subject: eSignature file couldn’t be saved to Dropbox Message body: Something went wrong and <FILENAME> couldn’t be saved to Dropbox. But don’t worry. It was saved successfully to your HelloSign account. View document on HelloSign.com Learn more Note: filename and link redacted.
Solved
mains
2 years ago Place Integrations
4.7KViews
0likes
4Comments
Your request contains errors and/or invalid data.
Trying to use a template to send a document out for signing, but it's giving me this error. How do I fix this random error? "The following error was encountered: Your request contains errors and/or invalid data! Please try again."
areiss954
2 years ago Place Integrations
4.6KViews
0likes
20Comments
Dropbox Sign link expires after 7 days ?
I have sent hundreds signatures requests via Dropbox Sign. 60%+ already signed without any problem but since Yesterday people started complaining the link is not valid any more. Multiple people informed me the "request new link button" does not work. Maybe the generated e-mail takes some time I have no idea. Somehow after 7 days the request link expires. I don't see that setting anywhere. Can I adjust this somewhere? The messages people get:
RS2020
2 years ago Place Integrations
4.2KViews
0likes
5Comments
Dropbox Sign - How can I change email of signers?
I sent a document, but they no longer have access to that email and want it sent to their new email; I can't see an option to update an email? There are multiple signers on the document, and don't want to void the full document and resend, given others have already signed. Is there an option to change an email of a signer?
MCAO1
2 years ago Place Integrations
4KViews
1like
7Comments
Dropbox Sign Stuck on "Preparing documents..."
I'm trying to send a PDF for signature via Dropbox Sign. It is rather large - 130 MB and 192 pages. I have already uploaded it to Dropbox. Every time I try to set it up to be sent for electronic signature, after I put in the name and email address of the signer, it gets stuck on the "Preparing documents..." page indefinitely. I tried on another browser that I never use, and the same thing happened. How can I get it to work? Does Dropbox Sign only work with small documents?
Solved
AL25
2 years ago Place Integrations
3.9KViews
0likes
16Comments
I'm trying to send a document for signature and it won't allow me to progress beyond "place fields"
I'm sending a document for signature. On the "place fields" screen I've placed my fields. But the "next" button will not light up and become clickable. It remains grey and inert. Help! How do I progress to the next screen to send my document?
Solved
Greg Forster
2 years ago Place Integrations
3.7KViews
0likes
12Comments