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FAQ
165 Topics
What happens to my files when I cancel my subscription?
Hi, what will happen to my Files if I cancel my subscription? I have dropbox plus and the number of GB I keep there is more than the limit of the non-paying versions. There are also many important files which are not on my PC anymore and I should download them. Once I've done it, will I have a certain time to download everything? Or will all the files remain available for downloading?Solved102KViews5likes65Comments
81KViews5likes5Comments
How to change from business to personal account?
Hi, I accidentally chose to have a 'business' account but since I mostly use it for personal matters I would like to convert it to a personal account? Do you know how to do that? I have both a business and personal account which I therefore need to convert my business to a personal account.Solved39KViews3likes19Comments
Will there be a 2 TB option for personal accounts?
I am running out of space with my 1TB drive. Is there an option to get 2TB? I know about Dropbox for business, with 5 Tb, but the price is just not compatible with my needs. It is too big a jump from 1Tb price to minimum of 5 users at $ 15 each.Solved26KViews31likes70Comments
Where are the Dropbox servers where our data is stored?
We are have a compliance matter and our client urgently needs know if the data in our Dropbox account is stored in the USA, Germany, Vietnam, Australia, Japan? Once a file has been deleted, can we confirm it has been deleted from all offshore storage as well as Australian storage?Solved17KViews0likes7CommentsChange Billing Country
I receive an error saying "This billing country change isn't supported" when I try to change my credit card for billing as my old one expired. My old card was an Australian card and the new one is a US one. When I choose United States from the dropdown list I receive that error message.Solved15KViews1like27Comments
