You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
External users prompted to join team when shared a file
Dirty practice from Dropbox to prompt a recipient of a shared file to be asked to join your team. This prompt confuses the recipient of the file who requests to join the team and therefore Dropbox gains another paid user. This user (from another company) if added to the team by an overworked I.T. dept who isn't paying attention, then gains access to the company files. Please re-work your prompt system and remove the option to request access to join the team. We can add members to the team from the admin console and this is the most secure way to do this. This fault is obviously a great way for Dropbox to gain 'accidental' paid users at the expense of security. I receive a few of these emails each month and each time it's just Dropbox testing myintelligence again to see if I will accidentally add a totally random person to access our company files by mistake. This is absolutely not secure file storage and is designed to be misleading. It is frustrating that Dropbox is actively phishing. Disabling the ability of a user to request to join a team (from outside your company) would resolve this. It is hard to imagine a scenario where you would want to add (and pay for) an external user to your team. If you did need this feature, it would be a deliberate action and the cost involved would need to be approved (an ongoing subscription - the worst kind of cost). Email requests from external users would of course be ignored and make no impact on the purchase of the license. The current short term fix i can suggest is just setting Dropbox emails to block/spam/autodelete. Thanks for reading this far.
How can I rotate users with a fixed number of licenses in a business plan?
We are small organisation where three people from the management should share documents. We decided to purchase Dropbox Business with 3 licenses. One person created the Dropbox account, and automatically became ADMIN. His email become the address used by Dropbox to communicate the issues affecting the whole team. Other people were invited by admin via invitation process. Now - in this organisation, management regularly rotate - one or more people leave the management, other people enter management. At any given time, there are at most 3 people in the management. What is the correct procedure to manage Dropbox accounts in this scenario? For example - when Admin person is replaced in the management, how to transfer ADMIN role to differrent user? There are two scenario variants: a) tranfer ADMIN role to already existing user b) transfer ADMIN role to newly added user - this, however, temporarily increases the number of users by 1 🙂 How to solve this?
I deleted my Gmail account, and now I can't access Dropbox because it sends an email there
I have an old Gmail account that I deleted and can no longer access. When I try to login to my Dropbox account, it sends a code to that email address. I know the password, can't receive the code to that email address. Can someone update the email address on my old account or offer another solution?
Cannot sign up for a business account
I used to have a personal account using my work email (Google login) and deleted it as I need to register a business account with the same email address. However, when I try to sign up via the invitation from our company admin, Dropbox gives me an error message saying "There was a problem completing your request," and I cannot go any further. Neither deleting cache nor having a new invitation worked. Please advise.I would like to delete my Dropbox account
I can't find a contact person for my problem. I can't get any further with the help centers either. What is it about: Identity theft occurs. A dark web scan revealed that my data was exposed via dropbox.com. It concerns the year 2016 in September. I would like to request the deletion of my data from 2016 The email address a..........l maybe someone can help me?
Dropbox external collaborators report is missing some data
Hi Team We have the external collaborators report from DropBox which gives half the data. 1st half of the data - It gives the email addresses of external collaborators 2nd half of the data - It gives the Display name of the External collaborators and the Domain name But this data isnt useful. Can you fix this from backend ? Thanks Shankar
Can I get access to a deceased users account?
my aunt is recentlydeceased and i need to access her photos from her dropboxaccount does dropbox have a form i can fill out whare i can provide a copy of her death certificate and get accessto her account i would send a email to support but dropbox has pre decided who is alowed to contact a real support person depending on the plan you chooseI can't invite other team members because of a 'failed to load pricing information' error
Dear All We have just activated a Dropbox Business account with the standard three licenses. I successfully activated the first license (admin), and the Admin Console shows that I’ve used 1 out of 3 licenses. However, when I attempt to invite another member, the invitation email doesn’t get sent, and I receive the error message “failed to load pricing information.” (see picture) I'm at a loss for how to resolve this issue and would appreciate any guidance. [Removed as per Community Guidelines]
What will happen if I accept a colleague's invitation to join her Dropbox team?
I recently had a colleague invite me to their DropBox Teams. I am reluctant to add the account because I do not want to comingle my account and folders with my colleagues. I don't mind having access to view and download files she shares. But I want my Dropbox files and folders to remain private and inaccessible unless I decide to share. Can someone help me understand what happens If I accept the Team invite from my colleague to join her Team Dropbox? Thanks, Dr. Shinshuri
I joined a Team Dropbox, how can I leave it?
I just accepted a link to collab on a folder, it now appears I am part of their team which I do not want to be. In my folder all our company data is now stored as part of their teams and dropbox has just refunded me money ? How do I undo this VERY QUICKLY ?