You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
"Dropbox cannot start / Dropbox ran into a connection issue" error (macOS Monterey)
Hi, Dropbox app used to load at startup and work smoothly on my Mac but since a few weeks Dropbox can’t load at startup, giving the following error dialog: "Dropbox cannot start /Dropbox ran into a connection issue" I click OK and get another error dialog: "Couldn't start Dropbox.This may be a temporary error. Please restart Dropbox.For more information, click the help button.” so I get the error log (see below) and click OK. After these steps I’m always able to open Dropbox app from the Applications folder and everything works fine. So, my issue is only at startup time, when some sort of "connection issue” happens. Please be aware that I’ve already done an advanced re-install (twice!) and all the necessary Accessibility/Full Disk Access/Files and Folders settings are ok. Could you help me? Thanks, Davide ERROR LOG: bn.BUILD_KEY: Dropbox bn.VERSION: 164.4.7914 bn.constants.WINDOWS_SHELL_EXT_VERSION: 58 bn.is_frozen: True machine_id: 66e79de1-ab71-531b-992f-a38302c1a335 pid: 522 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='davide', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Davide Saraceno', pw_dir='/Users/davide', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='davide', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Davide Saraceno', pw_dir='/Users/davide', pw_shell='/bin/bash') euid: 501 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/davide' appdata: '/Users/davide/.dropbox/instance2' real_path='/Users/davide/.dropbox/instance2' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 dropbox_path: '/Users/davide/Library/CloudStorage/Dropbox' real_path='/Users/davide/Library/CloudStorage/Dropbox' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/mn/ph2x348500l0qcmb5jl0bx2r0000gn/T' real_path='/private/var/folders/mn/ph2x348500l0qcmb5jl0bx2r0000gn/T' mode=0o40755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 Traceback (most recent call last): File "dropbox/client/main.pyc", line 807, in wrapper File "dropbox/client/main.pyc", line 6259, in finish_dropbox_boot File "dropbox/client/message_queue.pyc", line 306, in _wrapped File "dropbox/client/main.pyc", line 5801, in _init_components_for_account File "dropbox/client/main.pyc", line 5725, in create_sync_engine File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 245, in __init__ File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__ File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 473, in _update_feature_configs File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__ dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: None
Dropbox Desktop App won't connect (Apple Silicone M1)
Hi there, I did get a new MacBook Pro with a Silicone M1 Pro chip the other day. The new MacBook is running OS Ventura 13.1 Used my last time machine backup to migrate my data from the old Macbook with an Intel Chip. Now Dropbox won't launch/properly connect. Whenever I do launch the app form the "Porgrams" folder, the app icon does appear in the upper menu bar, but I cannot access any option in the pull down menu (e.g. Log In, Settings, Help). Here's what I already did in hopes of solving the issue, but did not help: 1) I did a reinstall with the latest stable built Dropbox 163.4.5456.arm64, via offline installation. 2) I have given Dropbox complete access to my hard drive. Here's the protocol given by the app after terminating bn.BUILD_KEY: Dropbox bn.VERSION: 163.4.5456 bn.constants.WINDOWS_SHELL_EXT_VERSION: 57 bn.is_frozen: True machine_id: b6cd7fdd-7975-5ed8-84d8-730aa5fd3f27 pid: 4984 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='Martin', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Martin Liebl', pw_dir='/Users/Martin', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='Martin', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Martin Liebl', pw_dir='/Users/Martin', pw_shell='/bin/bash') euid: 501 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/Martin' appdata: '/Users/Martin_1/.dropbox/instance1' real_path='/Users/Martin_1/.dropbox/instance1' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 dropbox_path: '/Users/Martin/Library/CloudStorage/Dropbox' real_path='/Users/Martin/Library/CloudStorage/Dropbox' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/ln/645zkb656hs_j6n40g7l_kr80000gn/T' real_path='/private/var/folders/ln/645zkb656hs_j6n40g7l_kr80000gn/T' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 Traceback (most recent call last): File "dropbox/client/main.pyc", line 803, in wrapper File "dropbox/client/main.pyc", line 6266, in finish_dropbox_boot File "dropbox/client/message_queue.pyc", line 306, in _wrapped File "dropbox/client/main.pyc", line 5793, in _init_components_for_account File "dropbox/client/main.pyc", line 5717, in create_sync_engine File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 245, in __init__ File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__ File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 473, in _update_feature_configs File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__ dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: Error Domain=com.dropbox.fileprovider.error Code=5 "(null)" UserInfo={NSUnderlyingError=0x600002078e40 {Error Domain=NSCocoaErrorDomain Code=4097 "Error while sending fetchServicesForItemID:allowRestrictedSources:completionHandler:" UserInfo={NSDebugDescription=Error while sending fetchServicesForItemID:allowRestrictedSources:completionHandler:, NSUnderlyingError=0x600002078a20 {Error Domain=NSCocoaErrorDomain Code=4097 "connection from pid 5095 on anonymousListener or serviceListener" UserInfo={NSDebugDescription=connection from pid 5095 on anonymousListener or serviceListener}}}}} Anyone having the same issue or can help out? Thank you
Startup error on the Dropbox desktop app on macOS Monterey 12.6
Hello. My Mac is running on OS Monterey 12.6. Today, I was cleaning out some of my files and I received the following message from Dropbox: "Couldn't start Dropbox. This is usually because of a permissions error. Sorting your home folder on a network share can also cause an error. Please contact Dropbox support with the following info for help: /var/folders/ld/[sensitive data].txt" The "sensitive data" above is a text file directly linked to my machine, which I don't feel comfortable putting on the internet. I've done complete installs and uninstalls several times. Dropbox was given Full Disk Access in my System Preferences. I don't know what else to do. I can't see any way to access Dropbox support though, outside of the bot. Please help! Thank you.
Dropbox App won't open in macOS Monterey
I have installed the Dropbox App in my macOS Monterey and it won't open. I have tried everything, from updating all software updates, to uninstalling and reainstalling the app. I have allowed Dropbox to Full Disk Access and Accessibility. What can I do to fix this problem?
