You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Multiple Accounts
24 TopicsDropbox Unlinked My Accounts Suddenly
Hi there! I've have a free dropbox personal account for 15 years, and at some point added a free Teams account. Several years ago I upgraded the Teams account to a Professional account. ----- Today I got this message, and all my Professional files were taken off my machines (they're still on dropbox of course) Business Dropbox Removed: Your business Dropbox account was removed from this computer because your accounts were unlinked. Your files have not been deleted. ------ I would love to be able to link my two accounts, and continue having two separate dropbox home folders on my machine. Basically, I am leaving the country tomorrow morning and will have extremely limited internet access. I just need it to work how it used to, but I accept that I may need an alternate setup based on whatever Dropbox has changed. When I am signed into my Personal (free) account, it says I have 3TB of space, and the same for the Professional account. Within the settings menu the Pro account is called Personal Account, but when I check the billing plan for the Pro account, it calls itDropbox Professional. Any solutions? Many Thanks! (too bad this is my only option for customer support 🙂Solved9.7KViews5likes27CommentsCan't access my old email, need to cancel subscription
Hi there, I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I have forgotten the password to the account and can't reset it because I don't have access to the email. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address? I have an invoice from dropbox showing the Premium monthly charge as proof that it is my account.12KViews4likes96CommentsMy 2nd account unlinked itself
Hello, I have 2 linked accounts. one personal and another one which I believe is a (free) business account - I opened it years ago, and I have a folder named "[my businedd]Team Folder" that has some sample projects in it. Today I opened Dropbox on my home computer, and then the 2nd account unlinked itself on all my devices, including my android. Now I can't sign back into it without sign out of my personal account. Whenever I'm trying to sign in as linked account I get a message said: "Sign in to a team account". Please help me to solve this out and to re-have my 2 accounts linked. Thanks!Solved3KViews1like5CommentsLinking Personal and Business accounts - Account types?
I searched the help and forums, but couldn't quite find the answer to my question. My wife has a long-held Dropbox Plus personal account, which syncs to her laptop (via the Dropbox app with the standard Dropbox folder). She recently opened a Basic account for limited professional use, which has now grown and in need of an upgrade. Up until now, she's only accessed it through her browser. Ideally, this account can be synced to her laptop, along with the personal one, while keeping the two accounts clearly seperate. I've gotten as far as discovering that one can *link* a Personal and Business account, which seems to do exactly what we want, but I'm confused on which exact plans have the capability. Per this page, the Business account for individuals is the Professional. But this page confuses me about whether a Plus account can be linked with a Professional account, or if it has to be a Business Standard. This first screenshot's description makes it sound like the Professional account is not a Business account, when it is clearly listed under Business in the second screenshot... Help! Also, just to confuse matters, we already upgraded her professional account to a Plus account, but I think I can easily upgrade further if needed. Last, if anyone has experience with linking personal and business accounts -- is it pretty easy and foolproof? I believe I read there are actually two different Dropbox folders (presumably labeled appropriately) that otherwise behave like a normal personal one. That would be ideal. Too much fiddling with the app, or logging in and out, will only create confusion. We're on macOS, if that makes any difference. Thanks for any and all help!Solved8.3KViews1like27Comments