You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Offboarding
22 TopicsMy personal account was accidentally merged into a Business Account
I have a personal Dropbox account for my work as a journalist. My business partner created a new Business Account and invited me to join only to access certain files. When I went to accept the system asked to "merge" the accounts and not understanding what that meant, I clicked yes. Then Dropbox notified me that my personal account was closed and they were refunding me my fee. How do I extricate myself from this? I do not want to own the Business Account or have that for my own Dropbox, I only need access to it. How do I restore my Personal account and revive the subscription? The person who created the new business account says it was a mistake, but doesn't know how to fix it and one can't "call" Dropbox, nor is there a way to change accounts. Help!Solved7KViews2likes25CommentsMy plan changed after joining a Dropbox Team, and I need it back the way it was.
Hi, One of my clients wanted me to connect with their Dropbox teams. When I did, my personal account was changed. I would like it back the way it was. Also, who is paying the $49.73? What do I need to do to keep my original personal account and just add them separate? Below is the message I received before everything changed.245Views0likes3CommentsHow do I get out of a Dropbox team account?
Hi there. I´m new here and I hope you can give me some help. In one or another way I have done something to get into Dropbox Teams. But I don´t want access to Teams, I just want my Dropbox to look like it did before. How do I get you of Teams? MannenSolved1.6KViews0likes6CommentsI accidentally joined a business account. How can I go back to my original plan?
Hey! Please help me I'm being charged for a dropbox business account. I didn't mean to have it clicked. A client shared a link to a folder. Now I'm being registered to a business account. I want my original plan to be restored which is 2tb per year only. Please help thank you!3.5KViews0likes24CommentsHow to remove a member from Dropbox Business account
hello, i hope everyone is doing well. can someone please guide me how to remove the team member from my dropbox buisness account. The subject team member no longer works with me and i dnt want to be charged per month. Regards488Views0likes1CommentAccidentally joined business team and my personal account was cancelled
Hello, I was invited to join a business team and did, but in doing so inadvertently cancelled my subscription to my personal account. I need to restore my personal account urgently. I have asked the business team to remove me from their account, which they have done, but have no idea how to restore my previous account. Could someone from Dropbox please help me ASAP.Solved828Views0likes4CommentsScared to Disband and confused by instructions
Hello, I need to cancel Dropbox Business. Employees still need Dropbox Basic accounts and need to have access to their personal files as well as shared documents that colleagues from other organizations shared with them. The instructions make it sound simple, and everyone keep access to all their personal and shared files, but loses collaboration and sharing functionality. The statement in red below seems to indicate that everyone on the Team will still be able to see documents and folders that were in the Team Folder. Now they will be in a new shared folder owned by the Admin, but everyone can still see and download if needed.However, there are multiple threads about teams that disbanded and now they can't access any file.Please advise on how to downgrade without it becoming a fiasco. Thank you When you disband your team: All team members and admins get a Dropbox Basic account which contains their personal folder. The content that was in the team space is placed into shared folders, owned by the team admin who triggered the team disband.All users who previously had access to this content, including admins, team members, and external collaborators, continue to have access to the shared folders.307Views0likes1CommentI was on a Plus account, but now I'm on Basic after an admin removed me from the team
Hi I have with my Apple account, made a Dropbox account. I payed upfrontfor Plus in january. Everything went well. Last week i was added from a Company where i work freelance to business. My account Was added in their account! I don’t want this, i asked the administrator to remove me. Now I’m back on my account, But I’m Back basic? While my Apple account says i still have a payed account. If i want to contact someone it says not possible because I’m basic. But i payed for plus. If i want to purchase for plus It says i already have an account linked.. This is so terrible Restore purchase gives error409885Views0likes6Comments