You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Onboarding
45 Topics
Way to stop dropbox disallow people from requesting to join our team?
Is there a way to not give people the option to join our team? Every time I send a file to someone outside of my dropbox team (which is almost daily) they must get some kind of additional email telling them they can request to join our team, because I usually get a follow up email with random people who got the file asking to be part of my company's team. Is there a way to stop this? Or lock our team from outsiders?6.9KViews9likes19Comments
Do team members need a license?
I AM THE EXEC OFFICER OF A NONPROFIT ASSOCIATION OF PUBLIC PORTS AND MANY OF THEM HAVE DROPBOX FOR THEIR PORT OPERATIONS, AND THEY WANT A DROPBOX ACCOUNT FOR THIS ASSOCIATION. MY QUESTION IS - IF THEY WORK FOR A PORT AND ARE ABLE TO USE THEIR PORT DROPBOX, DO THEY ALSO HAVE TO PAY TO ACCESS THE NWMTA DROPBOX ACCOUNT?Solved3.7KViews0likes9Comments
How to move a user to another Team
Our company has two business accounts, one is annual and one is monthly (for interns). We have 2 users on the monthly account (team) that are now permanent employees and want to move them to the annual account. When I delete the user from the monthly team and try to add/invite the user to the normal team, Dropbox says the email address has already been used in an invite and references the monthly account. I was able to restore the deleted users so they could at least continue using Dropbox. How can I move a user from one team to another?Solved2.9KViews0likes1Comment
Edu account now designated as work
It’s been a while since I logged in. Trying to find a certain file. I login with an .edu email address and I’m informed I can either keep that as is and let the University have access to my files and admin rights (work account), or I can change to a personal email/account. I enter my gmail.com email but it says there’s already an account with that email. I cannot access my files unless I give my alma mater access and admin rights. Am I being forced to create another gmail account so that I can migrate my files? What’s the workaround here? There are no files in my gmail/Dropbox account. And this looks like the only spot to submit this question.Solved2.6KViews1like4CommentsAdmin Account Deleted and Re-Registered But Need to Re-Join Team
I was the admin of my Dropbox Team when my account was mistakenly added to a new team. I have since removed myself from the new team, but in the process my account was deleted. I had to wait 7 days to re-register with the same email address. Now I cannot join my old team because there is no admin on that team to have me join the old team. Please advise!Solved2.2KViews0likes7CommentsForced to use single sign-on with university email address
I have had a paid account with Dropbox now for years and recently after moving to a different university for graduate school, I changed the email address to the one I use at the new university. This worked fine for over a year, but now when I try to log in it tells me that I must use single sign-on and give the university admin access to all of my personal files. This is unacceptable. To make matters worse, I had to create an account just to create a discussion here to get support. I pay for a personal Dropbox account and do not want to share all of my files with the university. I really needed to get a document from my Dropxbox today for medical reasons and was unable to do so. I need support to change the email address or whatever I need to do so that I can download all my files and find a better cloud storage provider. Thanks.Solved2KViews0likes5CommentsNeed to give permission to a new user but I only have edit ability.
I can edit files on our church Dropbox, but I can't add a new member. The Dropbox 'owner' has an account, but he passed away a year ago. I know his Dropbox account id and password but when I log in it sends an email with a login code to his .comcast email account. Nobody know the password for his email account. Consequently I can't any new users. Any help would be greatly appreciated. Thank You Daveh15236Solved1.9KViews0likes9Comments
I joined a Business team, and now I can't access my own Dropbox account.
Can anyone help me? I have had an existing dropbox account for years. I freelance for an external company who invited me to join their dropbox business account and somehow i have integrated my business dropbox account onto theirs. Obviously not a great situation to be in and I don't know how to undo it - it doesn't appear has 'linked' in my profile. I really need to speak to someone at dropbox but i sent them a help request and they closed it without answering. I'm very anxious that they can simply delete my whole business dropbox. Can anyone help me or give me a contact at dropbox who can?Solved1.8KViews0likes6Comments
