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1317 TopicsPlaying audio from the mobile app drops out for a second when using AirPods
Hello! I am a musician, I just returned from a studio where I was recording tracks, then received a set of MP3s from my audio engineer. They sound great, except when I play them from into AirPods Pro from the Dropbox app in both my iPhone or iPad, there's a significant hiccup, like a full audio dropout of a half second or second, right near the beginning, like in the first 5 or 10 seconds. The hiccup is not always in exactly the same place, but almost always near the beginning, and almost every time I play ithem back. Note that I cannot recreate this issue on the Mac, or when I play the files out in the open air on the phone/iPad, just through AirPods on phone/iPad. My wife is also able to recreate these hiccups with her phone & AirPods Pro playing the same MP3s. Thoughts/ideas?14Views0likes4CommentsI would like an option to change the default PDF program
As a longtime Dropbox user, I am annoyed that the only PDF program that's given as an option to view PDFs is Adobe. I don't use or like Adobe PDF products. I use PDF Expert and would like to be able to make PDF Expert my default program for viewing PDFs. Please respond to let me know if this can be done.32Views0likes7CommentsGetting a white screen when logging in on the website
Hello, I'm getting a white screen when logging in and when trying to open dropbox links in Chrome. I have cleared cache and cookies, and don't have any extensions that be causing this. Your assistance is greatly appreciated.242Views0likes2CommentsWhen moving a file while in preview mode, it still appears in the file list
This was working on Dropbox before but it is not working anymore. You should bring this feature back. So the problem we have is when we move a file from the preview mode. The file moves and get a new location but it is still shown in the preview mode in the mapp it got moved from. It should closed down and you should see the next file in the mapp. The next file in line. Since we started to use Dropbox. For over a year ago it has always been like this. Say you have ten files in a mapp. You open up the first file in the mapp in preview mode. You can see the file and then you have arrows with one of ten. This shows that it is ten files in this particular mapp. Now when you move file number one to another mapp it will move and close down. You will now see the file number two in the mapp in the preview mode. Automatically. But now it will be shown one of nine instead in the mapp because we moved one file. And then you repeat the moving file by file till you get the last file in the mapp. One of one. But now you still see one of ten though you moved all files from the original mapp and it looks like all ten files still are in the mapp. Though they have all been moved to a new mapp. Now you can move all ten files one by one but you still think they are still in the original mapp though they have been moved.32Views0likes2CommentsI can't open an Excel document stored in Dropbox through my iPad Pro.
Through the ‘Recents’ folder in Excel, I try to open an Excel doc stored in Dropbox, on my iPad Pro, I get a request or which asks if I want to link Microsoft Office Mobile with Dropbox. It asks which account I want to link with; I tell it. (I have a Personal Plus account). It briefly tells me, ‘working on it’ then jumps back to the ‘Recents’ files, without opening the doc. If I try to open it from Dropbox, via the App, the same thing happens. The App Center in Dropbox is no help at all, it indicates that MS Mobile is linked, and as far as I can see offers no way of linking a new App anyway. Dropbox Support is worse than useless; as a Plus account, I should have access to live chat, but I cannot find any reference to or way of accessing this. I have already wasted several hours with this run-around, and am stunned by the poor design of this whole site.560Views0likes19CommentsCreating your own thumbnails for videos
Hello, Many users, including myself, would like to see a way to save a thumbnail of our choosing when we send a video link to a client, and without needing to purchase or rent any up-sell software. If it can be done with Vimeo, Youtube, and Frame IO, it can be done here on Dropbox too. All too often I will share a link with a professional client for a video I've created, and the thumbnail image that opens up for the client is of the on-camera talent caught in an embarrassing pose with their mouth open and their eyes half closed. Hello Dropbox, can this idea be turned into a reality? You need to help us users look more professional in the eyes of our clients. This is why we pay for the Dropbox service. To my fellow Dropbox users... if you agree with this please "like" it, or add to the thread.22KViews39likes18CommentsFiles Available Offline don't always show up without an internet connection.
None of the claims about this are true. I make ALL my files available offline. They are NOT available without some connectivity. I always take screenshots to be sure I have what I need when i need it. Yes, I understand how to do it. Sometimes they are available, but not always. And since you never know, take a screenshot to protect yourself.448Views1like6CommentsSmallpdf app is connected to Dropbox, but I can't open files through it.
A bit of assistance please...I've not found answers in help files and I'm at a stopping point. Issue: Smallpdf is not found in Dropbox menu after connecting. Background: The instructions state, "Open files w/smallpdf by selecting it from the Open Menu in Dropbox". Smallpdf does not display within the menu of Dropbox. >>Is there another step that needs to be done or something overlooked? Browser: Google Chrome Device: Macbook Small pdf: Free account Thank you!Solved36Views0likes5CommentsDouble-click on the Dropbox icon opens the Dropbox folder with ALT enabled
Since days ago I have an strange behavior: If I double click the dropbox try icon (Windows 10) the dropbox folder opens maximized, this is the normal behavior, but some days ago this changed: now the dropbox window opens maximized, and immediately it is restored like you press maximize button, so the window changes its size and position, and then the keyboard shortcuts appear in the menu bar like I pressed the ALT key. This is so annoying, how can I restore the normal behavior? Is this a bug?140Views1like13Comments