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UX feedback about "Join Folder" button when clicking on a shared link
As I share links (created via OS folder view) to customers, i have had several of them clicking "Join Folder" as they think that is the priority way of dealing with the link they received. My purpose has been to share a link that multiple users can access - if I have the need to give full read/write access to a user (aka "join folder") - I would give that permission in the first place. This leads to two questions: 1) Why is the "Join Folder" -button so highlighted when user enters via normal link, instead of it being either "copy to dropbox" or "download"? (buttons shown to users could be filtered based on the link user uses to access the folder). 2) Would the "Join Folder" button be even needed IF the link shared is created with a method "who ever has this link can read the files and copy them"? This leads to a conclusion, that maybe Dropbox should filter the buttons out based on the link user uses to access the folder. Why this error happens on a user: To me understanding, it happens because a) the button is highlighted blue and they just click it by heart without reading what the buttons actually state, or 2) they do not understand what "join folder" means - as it really does not indicate in any way, that user is actually requesting full read/write access to a folder, 3) or both reasons -> they do not understand the button text and believe it is the right one as it is highlighted. If the button must exist, I would 1) change the button order and put it to be the last option, 2) rename it to (something like): - Request Ownership - Full Access - Authorize Now it just reminds too much of "joining the folder to see the files".
Shared links can't be opened by people I send them to
Hi, as of some weeks, when we share links of a folder to an external user (clients), they are not able to access the folder and have to request permission. We have all permissions open, so it's not a configuration issue. Please if you could review what is happening and or indicate how to solve this issue, due that we are needing to recur to other sharing pages, which is not the idea. Thanks!
Shared folder member appears as "deleted" and can't access the folder
I have a user who, when given shared access to files in folders as View Only, was able to view the files in those folders for over a year without any problems. Now he can't access. When I checked in Dropbox on his status, his email address was still in the list of shared users for those folders, but it had DELETED in red listed next to it. ???? No changes at the Dropbox Admin end were made to cause this. So in an attempt to fix it, I went ahead and removed him. Now, when I try to add his email address back, I get the message "One or more names or email addresses you entered are invalid". But his email address is still a good one. Any idea what might be causing these issues?
Shared folders missing only in File Explorer on Windows, why?
I am struggling to see shared files on my PC at work. They show up on dropbox.com, my phone and mac at home. I have double checked the file names to be sure there are no "disallowed" characters. I have shared the folder and I have reshared each individual file. When I opened one of the files on my PC it said the file was last edited by the owner 423 years ago. We checked time and date on her mac and my PC to be sure that was not the issue. NOPE, those were fine too. This is the first issue I have had with sharing since we started using dropbox in 2008. Hoping someone might be able to talk me through this.
I accidentally unshared a folder and now I can't add it back to my account.
By mistake, I just unshared a folder where I was the owner and the folder disappeared from my Dropbox Business account. The folder's name is CMaluk...it appears faded when I try to see it again online. PLEASE HELP ME RECOVER IT.
I have a shared folder, but every file I put in seems to be locked.
I volunteer with a local hospital radio station. For one of the programmes I do, we have shared a Dropbox for at least ten years and have never had an issue. I recently created a new shared directory but every file I put in from mycomputer is "locked" on the one at the studio which means I can't do anything with it; eg copy, paste, move or rename. Why is that and how can I stop it from happening as it is currently completely usesless. Thanks.
I'm trying to share a folder with other users, but I keep being asked to verify the email.
Hello , I started dropbox business trial today and trying to share a folder to 2 users .But each time it is asking to verify email address and upon clicking the verification email it lead to dropbox home and nothing happens. Same happens if i add members to the team. Kindly check if someone has come through this and how to get it resolved.
How do I share a folder with someone not in my contacts?
When I go to my Drobox folders to share, I type in the email address of someone whose email it does not recognize. I can't share the folder because of this. This person is actually in my Outlook and gmail contacts, but still to no avail. Thank you for helping me. Ben
