You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Web
1982 TopicsRemove "Login/SignUp" Dialog box from shared link download
Currently, when I send a client a link to download a file using the Dropbox share file functionality, they are directed to a preview page. When they click the Download button, they are presented with a dialog box prompting them to sign in or sign up for Dropbox. At the bottom of this dialog box, in text that more closely resembles a legal disclaimer, they are given the option to download without signing up. As a paid user, I cannot entertain this dark UI feature. If I need to provide clients with an instruction manual on how to work around a dark UI feature, then it makes me look really cheap and really hacky. Not only does it make me look bad, but it's also a really nasty look for the Dropbox brand.26Views1like2CommentsRemove advertising popup modals from paid plans.
Hey Dropbox team! I know popup modals are all the rage on websites these days. You know where a user goes to a website, starts looking for a thing, and then BAM the most important thing that the marketing team wants them to see pops up and interrupts their flow? So today, I went to look for a file to fire off to a client and that happens to me...IN MY DROPBOX USER PORTAL (I have paid plan) midway through typing a word! How tacky is that? (hint: incredibly tacky). And to make things even wilder, when I was venting about this to Dropbox support (I know, no one over there listens or cares, but if I'm going to be distracted from a simple task, I should really go all out, right?), the support staff (who hadn't actually read my complaint) sent me to a help center article about email notifications (that's how I know they didn't read it). Before I could get a sentence into the topic, BOOM, another modal! This one asking me how satisfied I was with the help center. So I ask, is disrupting users from using the product somehow beneficial to business? Are you getting qualitative survey responses by posing the question before the user could possibly have formulated an answer? My suggestion: stop making my paid experience reel like some amateur-hour-free-tier garbage. I know you can do better.10Views0likes1CommentHow do I contact Dropbox Support?
The Dropbox support website is driving me mad. I've been going round in circles on the site but can't find any way to use the email or chat options for support. It helpfully keeps reminding me: Your Plus plan includes access to our Help Center, Community, Chatbot, Email and Chat. How can I contact support? (I've not been able to find a solution here in the community.)Solved24Views0likes2CommentsCannot open downloaded Zip due to "Unable to expand (file name).zip into Downloads (Error 2)
I am trying to download photos from my photographer's Dropbox account to my external hard drive. When I try to open the Zip (which shows size 7.53GB), I receive this error: "Unable to expand (file name).zip into Downloads (Error 2 - No such file or directory.)" I see that many other people have this issue. How can it be resolved?5KViews0likes7Comments