One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
How do I remove my card information from Dropbox?
I canceled my dropbox plan and now everytime I sign in there's this big red banner at the top telling me my payment has failed. I don't want dropbox to keep trying to charge me $200 every other day. Is there any way to just remove my card information all together and get this error banner to go away?
Why am I still being billed, even though my plan has already been cancelled?
It's frustrating that there appears to be no direct way to reach a human in Dropbox customer service. I'm wondering whether part of their business model is to continue charging for subscriptions past their cancellation dates and hope that the Dropbox user doesn't notice. I have a confirmation email from Dropbox dated July 09, 2024 that my plan was cancelled and would not renew past August 09, 2024, yet I have been charged every month since then. My card expired in January. Other vendors reached out to ask me to update the card info, but Dropbox, somehow, still successfully charges me using that same card for a subscription I no longer have. Multiple attempts to obtain information to reach Dropbox about this directly have been unfruitful, but I have seen multiple discussions initiated by others having similar problems with erroneous billing on Dropbox's part. Do we have to shame Dropbox by airing this fraudulent practice publicly before they do something about it? I am currently due a $140 refund for the erroneous charges and I'm hopeful that somebody at Dropbox will see this and act on it. I have used Dropbox for electronic signatures and have retained my Dropbox Basic service up till this point, but in light of this experience I will likely switch over to DocuSign.
Need to cancel a subscription for an account I can no longer access
Hi, I need to cancel my subscription because I have lost access to the email id associated with my account. I cannot log in because the 6 digit code goes straight to that email. Can someone help me out? I have also tried submitting a ticket to support[at]dropbox.com but it says the ticket wont be answered by staff. I had to make a new account to make this post...
Turning off the auto-renewal on an account that can no longer be accessed
I set up my daughter with a $119.99 Dropbox account to store her college files. She graduated and left the university, but she failed to cancel her Dropbox account. The credit card is associated with my account, so I have noted the auto-renewal charge now for two years (it just appeared over the weekend) but my account is not associated with hers. I have tried to contact customer service with Dropbox but have failed to find any way to make contact. I am now working with my credit card company to contact Dropbox to stop the auto-charge. Can someone help me contact Dropbox to stop this annual bill? I am now retired and cannot afford this unneeded expense.I can't cancel my subscription as I don't have the email address/password.
Need to cancel a subscription but email domain no longer exists and I forgot the password. i filled out Dropbox’s form in November and mailed it in.I am still getting charged. Disputed the charge to my card last month but have been charged again this month. what should I do? I tried the chat to no avail. thanks for any help tou can give me paul
I can't cancel my plan; a verification code is sent to my inactive email address.
I can't cancel my subscription plan because the email associated with the account no longer exists, it was an email from my university and it's now deleted so I can't sign in and I keep getting charged for the subscription for years. I know the email and password but I couldn't log in since I could not get the verification email. I want to cancel the subscription but I could not find any way to reach a support. What should I do?I can't cancel my Dropbox Backup trial.
I just signed up for free trial on drop box but I dont see any change to my account. It is still Dropbox Basic and no support option. I also received an email that my account got the free trial. Welcome to your 6 month trial of the Dropbox Backup plan! Here’s your receipt: You’ll be charged $76.62 plus applicable tax, (minus any applicable credits or promos) yearly until you cancel (https://www.dropbox.com/help/158) your subscription. Previous charges won’t be refunded I try ton cancel it through my iphone but I dont see dropbox in the settings. I try the web but no option to cancel and my account is still dropbox basic. What should I do now?I can't cancel my subscription plan, as I don't have access to its email address.
I can't cancel my subscription plan because the email associated with the account no longer exists, it was an email from my previous job and it's now deleted so I can't sign in and I keep getting charged for the subscription. I filled out a support form while being signed out but as far as I understand they'll try to reach me using the email associated with the account, which doesn't have sense considering the situation. What should I do?
