Forum Discussion

Rachapong's avatar
Rachapong
New member | Level 1
2 months ago
Solved

Having trouble cancelling my trial and deleting my account

Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions" 

So, when I click on "Manage subscriptions" button, It'll redirect me to the Subscriptions Page and there's no Cancel trial button were found.

Try to get back to delete my account again in the first again, It's loops ! and so much trouble to do that !

cancellations
Create or delete account
  • Hannah's avatar
    Hannah
    2 months ago

    Thanks for trying, Rachapong!

    Can we send you an email, so we can take a closer look into this for you?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    Rachapong wrote:

    So, when I click on "Manage subscriptions" button, It'll redirect me to the Subscriptions Page and there's no Cancel trial button were found.

    How did you upgrade your account? Was it through the Dropbox website or through a mobile purchase on the Apple or Google Play stores?

    Can you provide a screenshot of your Plan page so we can see what plan you're on? Be sure to mask any personal information.

    • Rachapong's avatar
      Rachapong
      New member | Level 1
      2 months ago

      Thanks Rich, I think through the Dropbox website because I got the trial license from new-buy Seagate External HDD. 

      Here is my screenshot

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey Rachapong, sorry to see you're having this issue.

        If you login to your account from a different browser or a private browsing window, do you get the same behavior?

  • lguenther1's avatar
    lguenther1
    New member | Level 1
    5 days ago

    I'm having the same problem (Seagate backup trial, won't allow me to cancel), could I get an email to cancel?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      5 days ago

      Hey lguenther1, can you send me a screenshot of the options you see here, when trying to cancel your Backup trial?

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