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214 TopicsWhy does Dropbox keep emailing me about billing after I've downgraded?
Don’t know who is supposed to look at this, but I canceled my subscription to Dropbox (I wasn’t using it; I don’t need it.) via the Apple app just like the website tells me to do. Since then, I have been getting harassing emails from the Dropbox billing mail bot telling me they can’t bill my credit card. No sh*t Sherlock … I canceled the subscription … and I did it before the renew process was to have begun. So why are you sending me emails, multiples even, each day when I have followed your process to unsubscribe, downgrade, and cancel billing? Now, I’ll be happy to pay Apple for the extra storage space if and when I need it.Solved8.5KViews3likes21CommentsCan I downgrade to a smaller plan than the Plus one?
My subscription is 1 user, 2TB at $119.88 now and wish to downgrade to 1TB or minimum to save annual fee, because my usage is only 463GB out of 2TB, due to my retirement. Is there any way to save my current annual fee?Solved480Views1like2CommentsBe a dropbox premium user for more than 10 years, but very disappointed this time...
Couple of weeks ago I planned to subscribe the family plan via App Store share it with my family, but clicked the wrong button and subscrbed the plus plan for single user. Then I applied for a refund and Apple returned it to me. At this time, my dropbox plan is still Plus, however I decided to resubscribe the family plan before the plus plan expires in order to avoid I forgot to resubscribe and my dropbox plan turned basic. So I used my App Store credit to subscribe the family plan before the plus plan expires, my credit was deducted and I received an invoice from App in my email account as the screenshot shows. [removed] After the plus plan expires, the nightmare begins. My plans turns basic, and my App Store account in iOS settings shows I am still subscribing the plan as the screenshot shows . [removed] Then I opened the dropbox app and click upgrade to plus, it shows this [removed] The funny things from beginning to end, I have only one dropbox account on all my devices. How come there is another account which was paid by Apple ID. I emailed Cusomter Support and they just replied this, just every beginners knows: I can see on my system your Dropbox Plus subscription is now a Dropbox Basic Free Subscription. You now do not have a paid subscription so you can either upgrade from the App Store or pay via PayPal or card by following these next steps: Log in todropbox.comwith your email[removed] and normal password. Click your avatar (profile picture or initials) in the top-right corner. Click Manage account. Click Upgrade Plan. If Dropbox Family appears as an option, you can upgrade from here. Click Family plan. Click Continue. Please help me fix this issue. My money for family plan was just like being dumped! [personal information removed per the Community's Guidelines]1KViews1like2CommentsHow can I get a refund for a FormSwift charge?
I am writing to express my concern regarding an unauthorized charge of $144 from FormSwift that has been processed through my email or somewhere/somehow I don't know where exactly I did not authorize this transaction, nor did I confirm that I would use FormSwift's services. This service is not suitable for my needs, and I would like to request a full refund for this charge. Please assist me in resolving this matter and refunding the amount of $144 as soon as possible. I would appreciate your prompt response and action on this issue. thank you3KViews1like12CommentsDropbox cancelled my subscription of 2TB plan
A week ago, my Dropbox desktop app suddenly stopped syncing files. I checked the problem and found out that Dropbox had canceled my 2TB subscription plan for no apparent reason, downgrading my account to the Free Plan. I had paid for the 2TB subscription plan in January (2 months ago) for the entire year, so my subscription should end on January 24. I have opened 4 tickets, but I haven't received any solutions. Actually, support hasn't answered my emails for the past 4 days. I am fed up and tired of waiting. I don't know if anyone else has had a similar problem and how it could be fixed. The question is, can someone recommend me a good alternative to Dropbox? Due to the situation, I am looking for a new app. I was very happy using Dropbox, but I can't wait any longer. I need an app to sync my files across my devices. Regards.845Views1like9CommentsI am being charged for a Dropbox account that I do not have
Is there anyway to get in touch with an actual human at Dropbox? I am being charged monthly for Dropbox account that I do not have, and I cannot for the life of me get an actual person to help with this on the Dropbox side. Is the only option to go to my bank and dispute the charges? Thanks! Bethany2.1KViews1like18CommentsI've cancelled my subscriptions, but I'm still being charged
In the past 15 years I've had different Dropbox accounts and despite cancelling them I am still be charged. The reference on my bank statement is a 10 digit number and it's impossible and frustrating not being able to contact support and resolve it. I will never ever use Dropbox again because of the lack of support where my details don't fit into a form. Any advice or suggestions gratefully received.440Views1like1CommentIs there a plan that comes with 1 TB of storage to downgrade my 2TB plan?
I am a senior, long retired, on a fixed income. I can barely afford 2 TB plan. I am sure I saw a one terabyte plan at half the cost but I can’t find any links to actually change my plan. Can anyone help?1.1KViews1like1CommentCan't access my account to delete the payment linked to it.
I have a paid Dropbox plan on an email address I've deleted. I can't access my email to get the confirmation code to log me into Dropbox. I'm trying to cancel my subscription and delete my account. I can't contact support as I don't have access to my paid plan. My bank can't cancel the payment as my card is linked but it's not a direct debit.Solved3.9KViews1like13Comments