You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I need to recover files that were stored in Dropbox before my account was downgraded
Dear Dropbox team, Until a few months ago, I was one of your first Dropbox users since 2007. I primarily used your service to store valuable baby videos and photos of my daughter. Unfortunately, my subscription ended a few months ago. For the first time in 16 years, I found myself temporarily in a difficult financial situation since my Blockchain project failed due to the Ukraine/Russian war, and could not afford the increased Dropbox costs, despite my long-standing loyalty to Dropbox. Now, however, I can reactivate my subscription and urgently seek your help. These videos and photos are not stored anywhere else and contain precious memories of the birth of my now 16-year-old daughter and her early years. These files are invaluable to our family. Could you please check if these videos and photos are still in the cloud? I hope that Dropbox is a company with a heart and has not deleted these files. Your assistance would mean a great deal to us. If you didn’t delete our videos I would like to reactivate my subscription for the coming years. Thank you for your understanding and support. Kind regards, Johan Amsterdam, the Netherlands
Deleted files
I disbanned my team and downgraded from a business account. All the files were then moved to my personal account. I deleted them to make room because now I was taking up too much space. I did this 5 days ago, but when I go to my deleted files it says there are none. I need to recover the documents in one of the folders - does anyone know how to do this?
My photos were deleted after my account was downgraded - can I recover them?
I missed to pay the fee, and my extra large Dropbox account was downgraded and all the files and photos was deleted from my files and från deleted files. I have now uppgraded again to Dropbox plus. Is there a way to restore the data? Please help. /Jenny