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57 TopicsDropbox keeps spamming me about my storage space running out
Dropbox keeps sending me emails and notifications about my storage space reaching its capacity, as if I've got 100 megabytes of it left or something. It says that if I won't buy another plan then I'm risking losing my files, and a dozen of variations of the same message. I've been using Dropbox since 2010 and I've got a basic free plan of 2 gigs, but I've increased my storage space by inviting friends and doing "challenges", so now I have around 16 gigs of space and 13.5 of them are used. That is not "critically low on space" by any means, but I keep receiving so many spam notifications that it's starting to look threatening. Either Dropbox has a bug in calculation how much space I have occupied by comparing it to the basic plan instead of actual space, or it's doing it on purpose to force me to pay. Also I cannot contact live support since I have a free plan. I'm thankful to Dropbox for the service it provides but I'm pretty sure this is not how a service should treat its long-term customers. If this is a bug then I sincerely hope that it will be fixed as soon as possible.1.4KViews2likes4CommentsCan't change my Dropbox account email to a Gmail address
Hi, I am trying to change me email to a gmail address, but the dialog when pressing 'Update email' sets a red ring around the 'new email' entry field and just has a small red cross below it with no error message and can't go any further. Has anyone come across this (I am on the free tier) Thanks, KenSolved1.3KViews1like8CommentsConfused about my account email and access on desktop
I've been using Dropbox for years through one email address. I recently closed the business connected to this email so (I thought) I changed the email associated with my Dropbox to a new address. Now I am only able to access my files and folders if I login to Dropbox on a browser. I want to be able to access the files, as I used to, in my Windows explorer folder but there's nothing there (except newly saved files). I'm also working on a new pc and I can't seem to change the email associated to the pc. Is this anything to do with my problem? Can anyone shed any light on this please?Solved2.1KViews1like7CommentsChanging email address linked to Dropbox (complicated scenario)
My wife and I shared a personal email address (verizon.net). She got to Dropbox first 🙂 and set up a Dropbox account under her name, with her files, linked to that address. I got to Dropbox later 😞 and set up a Dropbox account with my files under my name, using a work email address. My wife passed away recently. I would like to a) cancel her account, which I believe she was paying for (not sure of this) and b) rework my own account (which I am not presently paying for) so the files are associated with this personal verizon email rather than a work email that isn't guaranteed to last forever. Sales said I had to talk to support; the support chatbot was not helpful. I guess the ideal would be, cancel the old account, then associate my files with the verizon account, but is that doable? Thanks in advance for any suggestions you can give.Solved1.1KViews1like2CommentsUnsolicited marketing email
I've been continuing to receive marketing emails from Dropbox at no-reply@em-s.dropbox.com although my marketing email settings are disabled. The last 4 marketing email subjects were "Top 4 tips to get your photo storage in focus" (3/17), "Your video files" (2/11), "ATTN: You can now scan your documents" (1/25), "Your video files" (1/13). In my Dropbox email settings, all of the "News" categories are disabled, including "New features and updates", "Tips on using Dropbox", "Tips on using Dropbox Paper", "Dropbox feedback surveys". I reached out to Dropbox support and strangely they said they couldn't help and to ask the community... Naturally I responded in that ticket and said this is something Dropbox would have to resolve. But while I'm here, besides ensuring my marketing email settings are disabled in my settings, what else does the community think I can do to stop receiving Dropbox marketing emails before I start reporting them as spam?2KViews1like7CommentsCombining Accounts
Hi Everyone, I was hoping for some help. I currently have 2 logins for Dropbox. I wanted to change my email address to our main email (we are a business) so that our main email can be the one notified once documents have been uploaded but it will not let me as the main email has a Dropbox account as well. I see there is a way to combine these accounts, is this best solution OR do I need to delete an account?Solved1.9KViews1like2CommentsEmail notifications stopped for shared folders
A folder was shared by the owner with five people. It contains a spreadsheet that is routinely updated. For more than a year, we have received email notifications when the owner made changes. Now those emails have stopped for some reason. Owner hasn't made changes to her settings, either have recipients. I can go into Dropbox, open folder, and see the Activity pane at the right telling me she's edited the document. But we're no longer receiving the email notifications. How do we fix this?2.4KViews1like14CommentsI can't reset my password as I have no access to the email
Hello everybody, Need to log in to my dropbox account but i forgot the password. I cant reset it because the email address is business and not available anymore to email servers. There is another way to confirm my id and have again access to my drop account?? Thank you very much.Solved10KViews1like32Comments