You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I'm trying to share a folder with other users, but I keep being asked to verify the email.
Hello , I started dropbox business trial today and trying to share a folder to 2 users .But each time it is asking to verify email address and upon clicking the verification email it lead to dropbox home and nothing happens. Same happens if i add members to the team. Kindly check if someone has come through this and how to get it resolved.
How do I share a folder with someone not in my contacts?
When I go to my Drobox folders to share, I type in the email address of someone whose email it does not recognize. I can't share the folder because of this. This person is actually in my Outlook and gmail contacts, but still to no avail. Thank you for helping me. Ben
The Email to Dropbox feature isn't working - nothing gets uploaded to my account.
Hello. I have a basic (free) account and am attempting to test uploading files via email. I am running a Mac (sonoma 14.6.1) using Mac Mail. I set up the the email to dropbox feature at my Dropbox settings, received a confirming email that it was enabled and attempted to reply to that email (as suggested) with an email that has a simple JPEG (~3MB) attachment. No file appears in my "Email Attachments" folder. No note from Dropbox suggesting there is a problem or confirming the attempted upload. No bounced email. Plenty of room available in my account. I have seen in another thread on this forum that there seems to be a recurring problem with this feature. Can anyone comment about recurring problems? Any suggestions about possible errors on my part?
Not receiving verification email, so I cannot share files
I've tried changing email, I've tried adding the contact, I've received the welcome to drop box email, but I cannot receive the verification email. I am trying to share a time sensitive file so if someone on the customer support team could reach out to me to resolve this issue it would be greatly appreciated. Pretty alarming that the customer support chat service can't even be used without a verified account.
Shared folder requests sent to Microsoft accounts don't work, why?
Hi, I share about 100 folders everyday to clients and have been doing this for several years. Only a few days ago ALL the client emails which were almost anything other than gmail wouldn't work!! I have no idea what has changed. Hotmail account nothing etc. I do know I can copy the link and share via email but I want to have the Share / Transfer feature working like it did two days ago. any advice would be great please. the dropbox live chat was useless, I asked for a phone call but no support. I even upgraded to the professional account but no support and sharing still won't work to hotmail accounts . any help greatly appreciated please 🙂
Files shared via links in emails to me aren't working
I recently acquired a new client sharing data with my business via Dropbox with email links. My client's Dropbox folder notification in my email link = the folder and files do not exist. On my client's laptop, I can see the folders. this is an issue they are having with other suppliers. This is my first time using Dropbox. This is rather disappointing. This is an issue with many people using Dropbox = google it. what is the solution? I use Zoho WorkDrive as it works for me and has no workflow issues.
A client doesn't get email confirmation, when adding files to our file requests
Hi there, my company uses File Requests for our clients & subcontractors to submit required paperwork to us. We are having issues with one of our clients not getting upload receipts when she uses our File Request upload. We are receiving her documents but she is not getting confirmation. Here is the feedback she has given us: "I'm still not getting Dropbox receipts. I've closed my own Dropbox account, checked spam,and always loaded via the link on your website to be directed to Dropbox and use my correct email. I can't think of anythingelse I can do, so itlooks like it's an issue at the Dropbox end." How can we ensure she is receiving upload receipts? Thanks!