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The code is sent to an inactive email address and I can't enter my Dropbox account.
My dropbox account was set up with an email address that is now obsolete. I can't sign in because the authentication is being sent to the obsolete email address. I know the files are all there because I can get to individual folders via links that I have previous sent out. What do I do?I've lost email access – need help accessing my Dropbox account
Hello Dropbox Support, I have lost access to the email account associated with my Dropbox account: [Removed as per Community Guidelines] Now I cannot receive the verification code that is required to log into Dropbox. Please help me recover access to my account. I can provide any necessary information to verify my identity or ownership of the account. Please contact me at this email address: [Removed as per Community Guidelines] or [Removed as per Community Guidelines] I also have another Dropbox account associated with this email: [Removed as per Community Guidelines] Thank you for your assistance.
Why did I receive an email that my public links were temporarily suspended?
This email is an automated notification from Dropbox letting you know that your Public links have been temporarily suspended for generating excessive traffic. Headers look okay. Links look okay. I have only a basic account and the only files in it are some Valentine wallpapers I forgot to delete. They are set to private. I don't know what it means by "Public links." This is dated 2025-04-27 13:12 and I also received a sign-in notice dated Apr 27, 2025 at 12:55 pm. (Never ever got one before.) I don't have access to my mail 24/7, so I got them when I signed in today. I honestly don't remember if I used Dropbox yesterday, but I think it was Friday or Saturday. I did recently download a huge amount of graphics I purchased. Is that what they are referring to? It was from another account and I didn't save them to Dropbox. It sounds like a link to download something from my account, which is what confuses me, since I have nothing to download. I just want to know if I should be extra alert for phishing attempts. (I already tend to suspect everything unless I actually know it's okay.) And also, does Dropbox basically ignore phishing, or is there a place to report it, if that's what this is? ~Faith
The one-time code gets sent to an inaccessible email address. How can I access my Dropbox account?
I would like to access an old college Dropbox account that contains a lot of important projects. I know the email and password associated but cannot get past the two-factor authentication. It submits a code to the email that is deactivated - that I have no access to anymore. This is dumb. Dropbox should by default negate two-factor for college email accounts after an extended period of time. The email address does not exist anymore! How do I solve this?
I had an old Dropbox account, but I don't know which email address it was linked to.
Hello, I've had my current Dropbox account for over 10+ years, but before I made this one I also had another Dropbox account. I've tried to log in with all the email addresses I know of but I still haven't managed to find this one. The only thing I do have, is the User ID from sharing a public image many years ago, the image link no longer works but I do have the URL which contains the User ID in the form of: dropbox.com/u/XXXXXXX/image-name.png Is there anything I can do to locate the email address associated with this Dropbox account? Thanks in advance, MichaelThe email address does not work with Dropbox. It says it's already taken.
I have had to use an alternative email to use dropbox. For some reason it appears that my email address [email removed as per Community Guidelines] is on some sort of black list because I cannot use it to create an account, reset a password, or receive emails via DropboxSign that are sent to me from other companies. This has been going on for quite some time and I need help from an actual human being. Yes I have tried everything... I never receive and reset emails or anything from dropbox. When I try to set up a new account it says that email is already in use. When I try to reset my password the email to that account never arrives. Yes I checked my junk mail etc... I'm currently trying to sign a document initiated from a third party that they are sending to the email above via DropboxSign and I am not receiving it. Personally I stopped using that email for dropbox and switched to a similar but different email that works for the same domain... so it is not a domain thing.... nor is it a junk mail issue. This is quite frustrating and I don't quite understand why dropbox has black listed or is having problems with this email.
We're getting phishing emails from Dropbox.
Hello, I would like to bring to your attention that our clients are frequently receiving Dropbox emails that appear to be from "our employees." The domain is legitimate, as it is no-reply@dropbox.com; however, these Dropbox links contain malicious files. It seems that scammers are utilizing your platform to generate phishing emails that are sent directly from Dropbox, impersonating users within our company. We believe there should be enhanced policies implemented by Dropbox to address and prevent this issue.