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1482 TopicsHow can I get my files back?
I'm a DJ I have loaded a bunch of music to dropbox. Then my ex broke my computer bus couldn't do anything until I got a new computer. Finally got a new computer I go onto Cj and get my music and None Of is there because apparently dropbox deleted it for some bitch ass reason. I'm trying to get my files back is there any way18Views0likes3CommentsShared folder disappeared from my account (owner). How can I restore it?
I shared a folder (years ago) and now it has disappeared from my Dropbox, but still exists in the other person's Dropbox and still shows me as the owner. It is not in my deleted files. How can I recover access to the folder?33Views0likes4CommentsI cancelled Dropbox Sign, now I can't access any docs
I had a Pro account for several years, recently downgraded to Basic, discovered I was still paying for Sign, so contacted support to cancel that. Now my account seems to have disappeared. I do hope all my company's data hasn't been deleted.15Views0likes1CommentRestore button not working from the mass deletion email alert
When there is a mass deletion on DB (number of files or size of files), we get an email alert. The email gives you a summary of files & sizes the deleted and by whom at what time. When you click on link, it takes you to the Security page > Mass Deletion, listing all files deleted, but if you click the "Restore" button, it does not restore your file, it just takes you to the Activity page. I checked folders and no files were restored. You can do to the "Deleted Files" under the Home page and find them there, but the button on the page the email sends you to does NOT work.45Views0likes8CommentsWhat are the functional restrictions of end-to-end encryption on Business Plus?
What functional limitations do I have with dropbox if I encrypt my data end-to-end (with my Business Plus subscription)? Are functions such as restoring previous versions of files still possible? Does Dropbox recognize attacks on my data despite end-to-end encryption? Thanks for your help!!!47Views0likes4CommentsAll my files are gone, and my paid account dropped to a Basic plan
I have had my dropbox account for years and just made a payment on March 6th for my upgraded account. I tried to log in today and ALL of my folders & files are GONE and it has me set back at a free account. What happened to my account??Solved45Views0likes6CommentsI've lost my Dropbox Paper documents, how can I get them back?
Hello. A few weeks ago I noticed that I lost all my Dropbox Paper documents. I have been using this application for years and I really like it. The documents contain important information for my work and it is a big problem for me. After a few days, some of the documents started to appear again, but it is only a small part. I can't find an official statement from Dropbox anywhere. I tried the usual procedures and those I found on the forums, but nothing helped. A small part of the documents came back, but the vast majority of them are gone. Can anyone please advise me or direct me? This is an unpaid service, I have not noticed any changes to the rules that could explain anything. Thank you210Views0likes27Comments