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Forum Discussion
Photos randomly disappear from my iPhone mobile app.
I have been storing my pix in Dropbox for years with no problem, but lately I’ve found that a lot of the pix on my iPhone do not show up, though they are still in the files I created in Dropbox on my laptop. I just clicked on some files at random to test this. In some, I can see all the pix. Others show up as empty. and in a few cases, I could see the photos when I opened the files on my phone but then they immediately disappeared, leaving an empty folder that said it had zero kb of content. Pretty sure it is only photos, not other kinds of media, that are disappearing.
What is causing that and how can the pix to start showing up again on my phone?
Hey Elise-N! This sounds a bit odd indeed, so let’s have a look.
Do you remember which folders you tested this with on your Dropbox mobile app? If you open them now, are the photos still missing from them or are you able to see them, even for a little bit before they disappear?
Are you seeing all of your files normally on www.dropbox.com?
If yes, can you reinstall the Dropbox app on your iPhone and let me know if the behavior persists?
Give me a nudge when you’ve got more updates.
- Nancy
Dropbox Staff
Hey Elise-N! This sounds a bit odd indeed, so let’s have a look.
Do you remember which folders you tested this with on your Dropbox mobile app? If you open them now, are the photos still missing from them or are you able to see them, even for a little bit before they disappear?
Are you seeing all of your files normally on www.dropbox.com?
If yes, can you reinstall the Dropbox app on your iPhone and let me know if the behavior persists?
Give me a nudge when you’ve got more updates.
