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Forum Discussion
Video file uploaded via api doesn't play on DropBox.
I wrote lib on C# using DropBox API for upload videofiles, I can upload video files correct, but these files doesn't play on DropBox. I saw this answer https://www.dropboxforum.com/t5/Dropbox-API-Sup...
DB-Des
Dropbox Engineer
Dropbox EngineerHi @Alex1347
The suggestion in the answer you linked is helpful as part of the troubleshooting process. As highlighted in that post, downloading the file to confirm the file size is correct should rule out any issues that may have occurred during the upload process. Alternatively, you can confirm that the content_hash value generated by the server is identical to the original/locally stored file (https://www.dropbox.com/developers/reference/content-hash).
If the file size of the uploaded file and the original file size match, there may also exist the possibility that the file format is not supported by the browser you are using to play the file.
As an additional troubleshooting step, and to rule out any potential issues with the library or framework being used to generate the request, we would suggest testing uploading the file via a cURL request.
I hope this information is helpful!
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