Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

Forum Discussion

jeanzbeanz's avatar
jeanzbeanz
Helpful | Level 5
8 years ago
Solved

Dropbox not uploading/ uploading v slow

I have dropbox installed on multiple devices and they all work fine, except it has suddenly stopped uploading on my windows laptop.

I moved a load of photos off my phone onto dropbox on my laptop last week and only a handful have uploaded.  The icon in my tray says it is syncing 405 files and has 36 minutes left.

It's definitely not a problem with my bandwidth and I have checked the settings to make sure that dropbox isn't set to a low upload speed.  

I have tried pausing sync and restarting, I have tried closing dropbox and re-opening.  I have also tried restarting my laptop and it uploaded 5 files then stopped again.

I am a pro user and have only used 50% of my available space.

Can anyone help?

desktop
sync
upload
Windows
  • Jane's avatar
    Jane
    8 years ago
    Hey walwar, 
     
    Let me send over some more details and tips to determine the cause!
     
    • For starters, you may have a look here for some steps to adjust your bandwidth locally. 
    • Secondly, you could try force quitting all other applications and see if this helps improving your syncing speed. 
    • Also, let me ask you whether you’re in a work or home environment. 
    • You could use the link below to check your connection speed through your ISP and local network by using the following link: http://www.speedtest.net/
     
    I’ll be following-up here, so please keep me updated in your reply! 
  • Douglas S.'s avatar
    Douglas S.
    New member | Level 1
    11 years ago

    I have a 5MB upload hard wired internet. Yet when I upload large files using my desktop application, I'm only getting 10-66kb transfer speeds. Why so slow? My ISP has checked and found nothing wrong with my service. Is Dropbox "throttling back" my upload speed? There are no other devises being used that would reduce band width. Please help!

    • Neil K.'s avatar
      Neil K.
      Helpful | Level 6
      11 years ago

      Have you checked the bandwidth settings in the Dropbox preferences of the desktop app?

    • Douglas S.'s avatar
      Douglas S.
      New member | Level 1
      11 years ago

      Yes. There are no limits on how much bandwidth is used or KB uploaded. I still have not received any response from Dropbox. I tried Google Drive and it was much faster.

    • Ken O.'s avatar
      Ken O.
      New member | Level 1
      11 years ago

      Same problem here. 10 MB up shown on speedtest.net. Other services like crash plan will take advantage of the full available upload speed, but dropbox stays around 1700 kb max with no limit and all apps closed.

      • MarkLee's avatar
        MarkLee
        Helpful | Level 5
        8 years ago
        Had this problem with Dropbox years ago. Our company had to cancel Business plan because of slow speeds. Now several years later we try to give Dropbox a chance. But no, the problem is still there. All other cloud services upload at 2-5 MByte/s. Dropbox uploads at 70 KByte/s (sometimes picking at 2 MByte/s for only a couple of secs). 😂 Gonna cancel again.
    • jeanzbeanz's avatar
      jeanzbeanz
      Helpful | Level 5
      8 years ago

      Thanks so much for taking the time to respond!  

      I have tried your suggestion and ONE photo uploaded... and unfortunately it seems to be stuck again :(

      Any other ideas?

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago
        Hey  jeanzbeanz, 
         
        Thanks for the follow-up! 
         
        I can see that you’ve troubleshooting with a coleeague via ticket and they has replied to you there. At your convenience, could you check your inbox for this message and let me know if you have any issues locating their message, so that I make sure that you receive it again?
         
        Hope this gets resolved soon! 
         
         
        Warm regards, 
        JaneA
  • terry03's avatar
    terry03
    New member | Level 2
    8 years ago

    Got no time for dat!

     

    Simple Solution!

     

    I just switched to Google Drive!

     

     

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!