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Forum Discussion
“Couldn't Load Preview.” error for photos on my iPhone 13 Paper app
No images will load in Paper app on my iPhone 13. All works fine on my Mac computer using Safari . The message is “Couldn't Load Preview.”
Hi Everybody,
Thanks for letting us know it's working again! Our engineering team recently implemented a fix for previews in the mobile Paper app.
Your feedback on the lack of updates on this issue is duly noted. We can't always share information on how a fix is progressing, and we do try to provide updates wherever we can.
Thanks,
Ben
Nancy
Dropbox Staff
Dropbox StaffWelcome back to our forum, johnweidner!
Out of curiosity, is this happening with all Paper docs or just one/a few of them?
Have you tried reinstalling the Paper app on your iOS device?
Let me know, and we can go from there.
It seems to be all of them. And I reinstalled the app, with no change
- Megan
Hey johnweidner, when did this start happening?
Also, do you have a problem only when trying to preview your Paper files?
No, I OPEN the file on my iPhone. All the text is still there, just right. But every picture is replaced with a message that starts with "Couldn't load preview. The file may have been moved or deleted." (All the pictures are still there when I open the same file on my computer.)
- Jay
HI johnweidner, could you try using a different network connection to see if this helps when previewing the files?
