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Forum Discussion

johnweidner's avatar
johnweidner
Helpful | Level 6
7 months ago

“Couldn't Load Preview.” error for photos on my iPhone 13 Paper app

No images will load in Paper app on my iPhone 13. All works fine on my Mac computer using Safari . The message is “Couldn't Load Preview.”
Dropbox Paper
Error Messages
Mobile
Preview
  • BenDBX's avatar
    BenDBX
    5 months ago

    Hi Everybody,

     

    Thanks for letting us know it's working again! Our engineering team recently implemented a fix for previews in the mobile Paper app.

     

    Your feedback on the lack of updates on this issue is duly noted. We can't always share information on how a fix is progressing, and we do try to provide updates wherever we can. 

     

    Thanks,

    Ben

MAstilleroF's avatar
MAstilleroF
Helpful | Level 6
Same problem. In a document that used to be seen perfectly, now the images are not loaded (ceteris paribus).
gbrown300's avatar
gbrown300
Helpful | Level 6
7 months ago

I'm having the same issue - any apple product (phone/ipad) not showing the image. However on a PC or android - everything is working fine.

  • gbrown300's avatar
    gbrown300
    Helpful | Level 6
    7 months ago

    I've started a support ticket with DB and will keep you posted

     

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