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Forum Discussion

johnweidner's avatar
johnweidner
Helpful | Level 6
7 months ago

“Couldn't Load Preview.” error for photos on my iPhone 13 Paper app

No images will load in Paper app on my iPhone 13. All works fine on my Mac computer using Safari . The message is “Couldn't Load Preview.”
Dropbox Paper
Error Messages
Mobile
Preview
  • BenDBX's avatar
    BenDBX
    5 months ago

    Hi Everybody,

     

    Thanks for letting us know it's working again! Our engineering team recently implemented a fix for previews in the mobile Paper app.

     

    Your feedback on the lack of updates on this issue is duly noted. We can't always share information on how a fix is progressing, and we do try to provide updates wherever we can. 

     

    Thanks,

    Ben

Moresea's avatar
Moresea
New member | Level 2
6 months ago

I am having the same problem. Has anyone gotten it fixed?

  • pensiv's avatar
    pensiv
    Explorer | Level 4
    6 months ago
    Issue for me on iOS too
    • Mosse's avatar
      Mosse
      Explorer | Level 3
      5 months ago

       Hi Hannah, I'm having the same issue. The images shows in browsers, but on the iPhone app and iPad app - it comes up as broken links. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Welcome back to our forum, Mosse!

         

        Out of curiosity, is this happening with all Paper docs or just one/a few of them?

         

        Do you use the Paper app, or Dropbox app? And if so, then have you tried reinstalling the Paper app on your iOS device?

         

        Let me know, and we can go from there.

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