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Forum Discussion

johnweidner's avatar
johnweidner
Helpful | Level 6
7 months ago

“Couldn't Load Preview.” error for photos on my iPhone 13 Paper app

No images will load in Paper app on my iPhone 13. All works fine on my Mac computer using Safari . The message is “Couldn't Load Preview.”
Dropbox Paper
Error Messages
Mobile
Preview
  • BenDBX's avatar
    BenDBX
    5 months ago

    Hi Everybody,

     

    Thanks for letting us know it's working again! Our engineering team recently implemented a fix for previews in the mobile Paper app.

     

    Your feedback on the lack of updates on this issue is duly noted. We can't always share information on how a fix is progressing, and we do try to provide updates wherever we can. 

     

    Thanks,

    Ben

Alex134's avatar
Alex134
Explorer | Level 4
5 months ago

Hi @Nancy 

I have exactly the same problem. I have a paid Dropbox Essentials account which I typically use on my iPhone 15 Pro or Windows PC.  Using Chrome on my PC I can view the contents of my monthly reports with no problem.  On my phone using the Paper App I get the same response as @johnweidner.  

From this thread it appears that the issue is not resolved.  I use Paper to prepare monthly maintenance reports with input from my team in the field. They too use iPhones.  I have note been able to complete my May or start my June reports. Please could you provide a timeline for the resolution of the issue.

Kind regards

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