We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

johnweidner's avatar
johnweidner
Helpful | Level 6
7 months ago

“Couldn't Load Preview.” error for photos on my iPhone 13 Paper app

No images will load in Paper app on my iPhone 13. All works fine on my Mac computer using Safari . The message is “Couldn't Load Preview.”
Dropbox Paper
Error Messages
Mobile
Preview
  • BenDBX's avatar
    BenDBX
    5 months ago

    Hi Everybody,

     

    Thanks for letting us know it's working again! Our engineering team recently implemented a fix for previews in the mobile Paper app.

     

    Your feedback on the lack of updates on this issue is duly noted. We can't always share information on how a fix is progressing, and we do try to provide updates wherever we can. 

     

    Thanks,

    Ben

pensiv's avatar
pensiv
Explorer | Level 4
Issue for me on iOS too
Mosse's avatar
Mosse
Explorer | Level 3
5 months ago

 Hi Hannah, I'm having the same issue. The images shows in browsers, but on the iPhone app and iPad app - it comes up as broken links. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Welcome back to our forum, Mosse!

     

    Out of curiosity, is this happening with all Paper docs or just one/a few of them?

     

    Do you use the Paper app, or Dropbox app? And if so, then have you tried reinstalling the Paper app on your iOS device?

     

    Let me know, and we can go from there.

    • Mosse's avatar
      Mosse
      Explorer | Level 3
      5 months ago

      Hi! Looks like it's in all the documents when using the apps. I'm using the Paper apps, and yes - I've tried to re-install the app but unfortunately, it hasn't resolved the issue.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Hey Mosse, thanks for the update.

         

        This is actually an ongoing issue we're investigating.

         

        I moved your post to the relevant thread, which will be updated, when our team has a resolution, so make sure to keep an eye out.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!